SM
Suprise M
1 reviews | Active since Mar 2023
03 Nov 2025, 18:47
Poor customer care service
My account was on a minus and I’m using prepaid. I loaded 120 for a week and they took my money. Logged a call on the 1st of November 2025 to date I have not received any response.
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MetroFibre Networx's replyOfficial
03 Nov 2025, 18:52Dear Suprise Mafatshe
Good day, and thank you for reaching out to share your experience. We understand how concerning it must be to have funds deducted from your prepaid account without resolution.
Your feedback has been noted, and we are escalating this matter to the relevant department for immediate review. Our team will investigate the issue and ensure that appropriate action is taken to resolve your account concern.
We appreciate your patience and the opportunity to address this matter promptly.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team
MetroFibre Networx's reply03 Nov 2025, 18:52
Official
Dear Suprise Mafatshe
Good day, and thank you for reaching out to share your experience. We understand how concerning it must be to have funds deducted from your prepaid account without resolution.
Your feedback has been noted, and we are escalating this matter to the relevant department for immediate review. Our team will investigate the issue and ensure that appropriate action is taken to resolve your account concern.
We appreciate your patience and the opportunity to address this matter promptly.
Kind regards,
Sibonisile
Customer Support Team
Sibonisile
Customer Support Team