BP
Brandon P
1 reviews | Active since Sept 2024
03 Sept 2024, 17:12
Poor customer care service
I called the accounts department to find out why my account has not been debited since the installation. No one can tell me the reason and I was told someone would contact me by mid day. I called back and got the same response that someone would call me back and no one has
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
04 Sept 2024, 08:52Dear Brandon
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
We are committed to working with our Finance team to resolve this issue and ensure that it does not happen again, especially since the initial problem occurred on our side when you requested a debit order.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please don’t hesitate to respond to this email using ticket 398903.
Kind Regards
Phindile
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
We are committed to working with our Finance team to resolve this issue and ensure that it does not happen again, especially since the initial problem occurred on our side when you requested a debit order.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please don’t hesitate to respond to this email using ticket 398903.
Kind Regards
Phindile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Sept 2024, 08:52
Official
Dear Brandon
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
We are committed to working with our Finance team to resolve this issue and ensure that it does not happen again, especially since the initial problem occurred on our side when you requested a debit order.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please don’t hesitate to respond to this email using ticket 398903.
Kind Regards
Phindile
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.
We are committed to working with our Finance team to resolve this issue and ensure that it does not happen again, especially since the initial problem occurred on our side when you requested a debit order.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please don’t hesitate to respond to this email using ticket 398903.
Kind Regards
Phindile
MetroFibre Complaints and Escalations