Poor customer care

Am again let down by metrofibre. It looks like theres no system in place to manage and improve customer service. This is really frustrating. I am canceling the contract with them. This is the second time am experiencing the same fault. Two months ago my internet went off and it took them almost 8 days to sort it out. It went off again 3 days ago and everytime I followup it's the same excuse. It's sad that you not looking at improving your customer service. The unfortunate thing is that I know for sure that my network wasn't affected by load shedding nor heavy rains. It really suggests that it's the reoccurence of the same fault. I still keep following up but no Techician is sent to my house all I get I excuses.