KZ
Khaya Z
1 reviews | Active since Feb 2026
12 Feb 2026, 13:53
Poor connection
I have a problem with this service. Every month, I have trouble with the VPN. I have to report it every time. They do not have lasting fix.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
12 Feb 2026, 13:57Dear Khaya Zengetwa
Thank you for bringing this to our attention.
Experiencing recurring VPN issues every month is understandably frustrating, especially when the problem requires repeated reporting without a lasting resolution. This is not the level of stability we aim to provide.
Your case will be escalated for a more in-depth technical review to determine the root cause of the recurring VPN disruption. We would like to assess whether this relates to line stability, configuration, or network routing, so that a permanent solution can be implemented rather than a temporary fix.
Once received, we will prioritise the investigation and provide detailed feedback.
Thank you for your continued engagement while we work toward resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
Experiencing recurring VPN issues every month is understandably frustrating, especially when the problem requires repeated reporting without a lasting resolution. This is not the level of stability we aim to provide.
Your case will be escalated for a more in-depth technical review to determine the root cause of the recurring VPN disruption. We would like to assess whether this relates to line stability, configuration, or network routing, so that a permanent solution can be implemented rather than a temporary fix.
Once received, we will prioritise the investigation and provide detailed feedback.
Thank you for your continued engagement while we work toward resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Feb 2026, 13:57
Official
Dear Khaya Zengetwa
Thank you for bringing this to our attention.
Experiencing recurring VPN issues every month is understandably frustrating, especially when the problem requires repeated reporting without a lasting resolution. This is not the level of stability we aim to provide.
Your case will be escalated for a more in-depth technical review to determine the root cause of the recurring VPN disruption. We would like to assess whether this relates to line stability, configuration, or network routing, so that a permanent solution can be implemented rather than a temporary fix.
Once received, we will prioritise the investigation and provide detailed feedback.
Thank you for your continued engagement while we work toward resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
Experiencing recurring VPN issues every month is understandably frustrating, especially when the problem requires repeated reporting without a lasting resolution. This is not the level of stability we aim to provide.
Your case will be escalated for a more in-depth technical review to determine the root cause of the recurring VPN disruption. We would like to assess whether this relates to line stability, configuration, or network routing, so that a permanent solution can be implemented rather than a temporary fix.
Once received, we will prioritise the investigation and provide detailed feedback.
Thank you for your continued engagement while we work toward resolving this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
KZ
Khaya Z's updateReviewer Update
10 Mar 2026, 09:24The issue is still occurring.
KZ
Khaya Z's update10 Mar 2026, 09:24
Reviewer Update
The issue is still occurring.
MetroFibre Networx's replyOfficial
10 Mar 2026, 09:51 We have escalated the matter to the relevant department.
MetroFibre Networx's reply10 Mar 2026, 09:51
Official
We have escalated the matter to the relevant department.