Poor connection and horrible service

I seem to be paying for nothing, I haven't had connection for last 2 months. I've logged calls, I've called in, I've had my issue escalated but nothing has happened. The service is non existence,I'm not finding any joy with Metrofibre. I'm working from home and constantly have to purchase additional data in order to stay online and work. This is utter nonsense and unacceptable.