VE
Vanessa E
1 reviews | Active since Dec 2025
16 Feb 2026, 20:31
Poor connection
Disappointed in getting an issued resolvedwith3a constant lagging Fibre c8nnwctiob
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
16 Feb 2026, 21:05Dear Vanessa
Thank you for bringing your connectivity concerns to our attention. We sincerely apologise for the inconvenience caused by the constant lagging on your fibre connection. We understand how frustrating this can be.
Please be advised that your query has been escalated to our WiFi/LAN Department for further investigation. We have requested that they thoroughly assess the issue and work towards providing a resolution as soon as possible.
We will keep you updated on the progress and any feedback received from the technical team.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your connectivity concerns to our attention. We sincerely apologise for the inconvenience caused by the constant lagging on your fibre connection. We understand how frustrating this can be.
Please be advised that your query has been escalated to our WiFi/LAN Department for further investigation. We have requested that they thoroughly assess the issue and work towards providing a resolution as soon as possible.
We will keep you updated on the progress and any feedback received from the technical team.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Feb 2026, 21:05
Official
Dear Vanessa
Thank you for bringing your connectivity concerns to our attention. We sincerely apologise for the inconvenience caused by the constant lagging on your fibre connection. We understand how frustrating this can be.
Please be advised that your query has been escalated to our WiFi/LAN Department for further investigation. We have requested that they thoroughly assess the issue and work towards providing a resolution as soon as possible.
We will keep you updated on the progress and any feedback received from the technical team.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your connectivity concerns to our attention. We sincerely apologise for the inconvenience caused by the constant lagging on your fibre connection. We understand how frustrating this can be.
Please be advised that your query has been escalated to our WiFi/LAN Department for further investigation. We have requested that they thoroughly assess the issue and work towards providing a resolution as soon as possible.
We will keep you updated on the progress and any feedback received from the technical team.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
VE
Vanessa E's updateReviewer Update
16 Feb 2026, 21:07Thank you for your prompt feedback. I do appreciate and look forward to the issue being resolved. Regards
VE
Vanessa E's update16 Feb 2026, 21:07
Reviewer Update
Thank you for your prompt feedback. I do appreciate and look forward to the issue being resolved. Regards
MetroFibre Networx's replyOfficial
16 Feb 2026, 21:25Thank you
MetroFibre Networx's reply16 Feb 2026, 21:25
Official
Thank you
VE
Vanessa E's updateReviewer Update
18 Feb 2026, 17:43Sad to say I had NO feedback from MetroFibre. You don't deliver at promises or turn around time. Yet you expect me to pay for a service I don't get. I will be canceling this contract. Even going to Facebook with this lack service MetroFibre still choose to ignore my complaint. It's really sad the manner my complaint is dealt with
VE
Vanessa E's update18 Feb 2026, 17:43
Reviewer Update
Sad to say I had NO feedback from MetroFibre. You don't deliver at promises or turn around time. Yet you expect me to pay for a service I don't get. I will be canceling this contract. Even going to Facebook with this lack service MetroFibre still choose to ignore my complaint. It's really sad the manner my complaint is dealt with
MetroFibre Networx's replyOfficial
18 Feb 2026, 18:18Good Day
We have followed up with the Wifi/LAN department, We will provide feedback as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have followed up with the Wifi/LAN department, We will provide feedback as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Feb 2026, 18:18
Official
Good Day
We have followed up with the Wifi/LAN department, We will provide feedback as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have followed up with the Wifi/LAN department, We will provide feedback as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
VE
Vanessa E's updateReviewer Update
19 Feb 2026, 06:35No longer acceptable.i will escalated this issue to icasa and the highest platform I can find. It's all 8m hearing that feedback will be provided and still nothing happens. Please note this is no threat it's a fact. If I don't pay my account you will disconnect my service , yet you can't deliver a basic service.. Please also read the comments on your Facebook page to really see how bad the service is
VE
Vanessa E's update19 Feb 2026, 06:35
Reviewer Update
No longer acceptable.i will escalated this issue to icasa and the highest platform I can find. It's all 8m hearing that feedback will be provided and still nothing happens. Please note this is no threat it's a fact. If I don't pay my account you will disconnect my service , yet you can't deliver a basic service.. Please also read the comments on your Facebook page to really see how bad the service is
MetroFibre Networx's replyOfficial
19 Feb 2026, 08:38Dear Vanessa,
Thank you for your candid feedback. We fully acknowledge your frustration and understand that repeated assurances without a clear resolution are not acceptable.
Please be assured that your complaint has been escalated at management level for urgent intervention. We have requested immediate engagement from our Wi-Fi & LAN Management Team to conduct a comprehensive technical assessment and provide a definitive outcome, including the root cause and corrective actions.
Your intention to escalate the matter to ICASA is noted. Our priority, however, is to resolve your service issues promptly and restore your confidence in our service delivery before any further escalation becomes necessary.
We understand your comparison regarding billing and service delivery, and we take that concern seriously. Reliable connectivity is the standard you are entitled to, and we are committed to ensuring the necessary steps are taken to address the performance issues affecting your line.
You will receive a structured update once the technical review has been completed.
We appreciate your patience thus far and remain committed to resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your candid feedback. We fully acknowledge your frustration and understand that repeated assurances without a clear resolution are not acceptable.
Please be assured that your complaint has been escalated at management level for urgent intervention. We have requested immediate engagement from our Wi-Fi & LAN Management Team to conduct a comprehensive technical assessment and provide a definitive outcome, including the root cause and corrective actions.
Your intention to escalate the matter to ICASA is noted. Our priority, however, is to resolve your service issues promptly and restore your confidence in our service delivery before any further escalation becomes necessary.
We understand your comparison regarding billing and service delivery, and we take that concern seriously. Reliable connectivity is the standard you are entitled to, and we are committed to ensuring the necessary steps are taken to address the performance issues affecting your line.
You will receive a structured update once the technical review has been completed.
We appreciate your patience thus far and remain committed to resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Feb 2026, 08:38
Official
Dear Vanessa,
Thank you for your candid feedback. We fully acknowledge your frustration and understand that repeated assurances without a clear resolution are not acceptable.
Please be assured that your complaint has been escalated at management level for urgent intervention. We have requested immediate engagement from our Wi-Fi & LAN Management Team to conduct a comprehensive technical assessment and provide a definitive outcome, including the root cause and corrective actions.
Your intention to escalate the matter to ICASA is noted. Our priority, however, is to resolve your service issues promptly and restore your confidence in our service delivery before any further escalation becomes necessary.
We understand your comparison regarding billing and service delivery, and we take that concern seriously. Reliable connectivity is the standard you are entitled to, and we are committed to ensuring the necessary steps are taken to address the performance issues affecting your line.
You will receive a structured update once the technical review has been completed.
We appreciate your patience thus far and remain committed to resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your candid feedback. We fully acknowledge your frustration and understand that repeated assurances without a clear resolution are not acceptable.
Please be assured that your complaint has been escalated at management level for urgent intervention. We have requested immediate engagement from our Wi-Fi & LAN Management Team to conduct a comprehensive technical assessment and provide a definitive outcome, including the root cause and corrective actions.
Your intention to escalate the matter to ICASA is noted. Our priority, however, is to resolve your service issues promptly and restore your confidence in our service delivery before any further escalation becomes necessary.
We understand your comparison regarding billing and service delivery, and we take that concern seriously. Reliable connectivity is the standard you are entitled to, and we are committed to ensuring the necessary steps are taken to address the performance issues affecting your line.
You will receive a structured update once the technical review has been completed.
We appreciate your patience thus far and remain committed to resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations