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1 reviews | Active since Oct 2022
19 Nov 2024, 00:55
Poor connection
Don't waste your money, I used their services only for a month, I download games online...I think they cut my connection and speeds because I can't call using whatsapp calls and video calls. The network can decide to be down at any given time. Stay away from such network providers.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
19 Nov 2024, 07:14 Dear Thabiso
Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience and frustration you've experienced with our service. We strive to provide reliable connectivity, and I’m truly sorry we have not met your expectations.
We understand how disruptive issues like intermittent connections and reduced speeds can be, especially when using essential services like WhatsApp calls or video calls. Please rest assured that this is not the standard of service we aim to provide, and we are committed to resolving the situation as quickly as possible.
We have escalated your concerns to our technical team for further investigation. We will prioritize reviewing your account and network performance to identify any potential issues affecting your service. We’ll follow up with an update and any necessary adjustments to improve your experience.
Your satisfaction is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience and frustration you've experienced with our service. We strive to provide reliable connectivity, and I’m truly sorry we have not met your expectations.
We understand how disruptive issues like intermittent connections and reduced speeds can be, especially when using essential services like WhatsApp calls or video calls. Please rest assured that this is not the standard of service we aim to provide, and we are committed to resolving the situation as quickly as possible.
We have escalated your concerns to our technical team for further investigation. We will prioritize reviewing your account and network performance to identify any potential issues affecting your service. We’ll follow up with an update and any necessary adjustments to improve your experience.
Your satisfaction is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Nov 2024, 07:14
Official
Dear Thabiso
Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience and frustration you've experienced with our service. We strive to provide reliable connectivity, and I’m truly sorry we have not met your expectations.
We understand how disruptive issues like intermittent connections and reduced speeds can be, especially when using essential services like WhatsApp calls or video calls. Please rest assured that this is not the standard of service we aim to provide, and we are committed to resolving the situation as quickly as possible.
We have escalated your concerns to our technical team for further investigation. We will prioritize reviewing your account and network performance to identify any potential issues affecting your service. We’ll follow up with an update and any necessary adjustments to improve your experience.
Your satisfaction is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience and frustration you've experienced with our service. We strive to provide reliable connectivity, and I’m truly sorry we have not met your expectations.
We understand how disruptive issues like intermittent connections and reduced speeds can be, especially when using essential services like WhatsApp calls or video calls. Please rest assured that this is not the standard of service we aim to provide, and we are committed to resolving the situation as quickly as possible.
We have escalated your concerns to our technical team for further investigation. We will prioritize reviewing your account and network performance to identify any potential issues affecting your service. We’ll follow up with an update and any necessary adjustments to improve your experience.
Your satisfaction is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.If you have any further concerns or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
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No's updateReviewer Update
19 Nov 2024, 07:26Thank you, I'll be waiting. I'll come back again and spread the word if my connection is not fixed. After that I'll look for alternatives. Have a good day.
N
No's update19 Nov 2024, 07:26
Reviewer Update
Thank you, I'll be waiting. I'll come back again and spread the word if my connection is not fixed. After that I'll look for alternatives. Have a good day.
MetroFibre Networx's replyOfficial
19 Nov 2024, 07:27 We sincerely apologize for the inconvenience and want to assure you that we are actively working on resolving your issue.
MetroFibre Networx's reply19 Nov 2024, 07:27
Official
We sincerely apologize for the inconvenience and want to assure you that we are actively working on resolving your issue.