TJ
Trevor J
1 reviews | Active since Dec 2023
03 Dec 2025, 10:59
Poor communication skills
I have been trying to get fiber at my home thru Vox telecommunications that use Metro fiber for installation. Vox keep on sending them the correct address and still MetroFibre can't update correctly. I am tired of waiting for just poor service.
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MetroFibre Networx's replyOfficial
03 Dec 2025, 11:25Dear Trevor
Thank you for bringing this to our attention. Please note that we have followed up with our ONT Installations Department and requested them to provide an urgent update regarding your order. They have also been asked to contact you as soon as possible to assist further.
We apologise for the inconvenience and appreciate your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. Please note that we have followed up with our ONT Installations Department and requested them to provide an urgent update regarding your order. They have also been asked to contact you as soon as possible to assist further.
We apologise for the inconvenience and appreciate your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Dec 2025, 11:25
Official
Dear Trevor
Thank you for bringing this to our attention. Please note that we have followed up with our ONT Installations Department and requested them to provide an urgent update regarding your order. They have also been asked to contact you as soon as possible to assist further.
We apologise for the inconvenience and appreciate your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. Please note that we have followed up with our ONT Installations Department and requested them to provide an urgent update regarding your order. They have also been asked to contact you as soon as possible to assist further.
We apologise for the inconvenience and appreciate your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations