JP
Jim P
1 reviews | Active since Mar 2015
13 Dec 2021, 12:13
Poor communication skills
My speed is 10, not 100 Mbps. Called Metro Fibre to find out when a technician will be coming today, After 6 minutes I was told I was transferred to the wrong department
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MetroFibre Networx's replyOfficial
13 Dec 2021, 16:14Good day Jim,
On behalf of MetroFibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service and that you were transferred to the wrong department, as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to assist you by getting your issue resolved as soon as possible.
Kind Regards
MetroFibre
On behalf of MetroFibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service and that you were transferred to the wrong department, as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to assist you by getting your issue resolved as soon as possible.
Kind Regards
MetroFibre
MetroFibre Networx's reply13 Dec 2021, 16:14
Official
Good day Jim,
On behalf of MetroFibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service and that you were transferred to the wrong department, as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to assist you by getting your issue resolved as soon as possible.
Kind Regards
MetroFibre
On behalf of MetroFibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service and that you were transferred to the wrong department, as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to assist you by getting your issue resolved as soon as possible.
Kind Regards
MetroFibre