JR
Jessica R
1 reviews | Active since Feb 2024
29 Aug 2025, 14:57
Poor communication from Metrofibre
Logged a ticket as Internet is down. Simply got told to switch it off and on again. Still was not working so I followed up. Tried via WhatsApp too and no one at call centre answers calls. Ticket no. 910731. Internet service not working.
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MetroFibre Networx's replyOfficial
29 Aug 2025, 15:43Dear Arno
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who will investigate your service issue and provide further assistance. Our team will keep you updated on the progress until the matter is fully resolved.
We truly value your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who will investigate your service issue and provide further assistance. Our team will keep you updated on the progress until the matter is fully resolved.
We truly value your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Aug 2025, 15:43
Official
Dear Arno
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who will investigate your service issue and provide further assistance. Our team will keep you updated on the progress until the matter is fully resolved.
We truly value your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who will investigate your service issue and provide further assistance. Our team will keep you updated on the progress until the matter is fully resolved.
We truly value your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations