ZN
Zjane N
1 reviews | Active since Nov 2017
03 Oct 2025, 15:00
Poor communication
Been with Metro fibre since 2023, canceled my service with them and decided to go to one of theis ISP's with more competitive pricing. Unfortunately, now the new service provider can not connect my line, as Metrofibre still has my line open on their side, even though when calling then they say it has been cancelled. When further sending screenshots of what the new service provider says, Metrofibre says RSAWEB needs to communicate with their key accounts manager. Obviously there is some lack of communication between the 2 companies, with eqch trying to place the blame on the other and the only one sitting with frustration is the client. Really disappointed
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
03 Oct 2025, 15:15Dear Zjane,
Thank you for bringing your concerns to our attention and for your patience and cooperation while we work to resolve this matter. We sincerely regret the frustration you have experienced during your transition to a new service provider and understand how disappointing it must feel to be caught between parties.
Please be assured that we are actively investigating the issue with your line and are committed to working with the relevant stakeholders to ensure this is addressed as quickly as possible. Your experience is very important to us, and we aim to restore your confidence in MetroFibre by providing a clear resolution.
We truly value the time you’ve taken to share your feedback with us, as it helps us improve our processes and communication. Thank you again for your patience while we continue working on your case.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your patience and cooperation while we work to resolve this matter. We sincerely regret the frustration you have experienced during your transition to a new service provider and understand how disappointing it must feel to be caught between parties.
Please be assured that we are actively investigating the issue with your line and are committed to working with the relevant stakeholders to ensure this is addressed as quickly as possible. Your experience is very important to us, and we aim to restore your confidence in MetroFibre by providing a clear resolution.
We truly value the time you’ve taken to share your feedback with us, as it helps us improve our processes and communication. Thank you again for your patience while we continue working on your case.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Oct 2025, 15:15
Official
Dear Zjane,
Thank you for bringing your concerns to our attention and for your patience and cooperation while we work to resolve this matter. We sincerely regret the frustration you have experienced during your transition to a new service provider and understand how disappointing it must feel to be caught between parties.
Please be assured that we are actively investigating the issue with your line and are committed to working with the relevant stakeholders to ensure this is addressed as quickly as possible. Your experience is very important to us, and we aim to restore your confidence in MetroFibre by providing a clear resolution.
We truly value the time you’ve taken to share your feedback with us, as it helps us improve our processes and communication. Thank you again for your patience while we continue working on your case.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your patience and cooperation while we work to resolve this matter. We sincerely regret the frustration you have experienced during your transition to a new service provider and understand how disappointing it must feel to be caught between parties.
Please be assured that we are actively investigating the issue with your line and are committed to working with the relevant stakeholders to ensure this is addressed as quickly as possible. Your experience is very important to us, and we aim to restore your confidence in MetroFibre by providing a clear resolution.
We truly value the time you’ve taken to share your feedback with us, as it helps us improve our processes and communication. Thank you again for your patience while we continue working on your case.
Best regards,
Marilize
MetroFibre Complaints & Escalations