Poor communication and service delivery

I cancelled my contract with my previous service provider and my contract with MetroFibre is supposed to start on 1 October. Nobody called me to schedule the installation snd I called MetroFibre. According to the agent installation was scheduled for the 29th at 9h00.. I mentioned that nobody scheduled an appointment but she assured me that she would sent an email to the technicians and that there would not be a pronlem. Needless to say nobody pitched or rescheduled. I phoned yesterday and this morning and the only answer was that they would escalate it again. I have not received ANY feedback. I work from home and need ti have WiFi on Monday. The lack of communication is unacceptable. I consider cancelling the contract before it starts. What a disappointment as friends of mine recommended MetroFibre and was impressed with their service. What is happening?