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Sedupa
1 reviews | Active since Dec 2021
01 Apr 2026, 10:53
Poor communication and service 20
Poor communication from MetroFibre team, when you call your call is being transferred from one person to another without assistance.
I have made order online on the 15th March 2026 which they have send an technician on the 18th March 2026, the technician advised that the internet pot is now working they will send another person to check it. No communication until the 31 March where another technician come and install a router which is not working.
I saw all the red flags but didn't think it will get to these point, can you please come take your router I am done with your service
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
01 Apr 2026, 10:58Dear Sedupa
Thank you for bringing this to our attention.
We understand how frustrating this experience has been, especially with the delays, lack of clear communication, and the inconvenience of multiple technician visits without a working connection. This is not the level of service we aim to provide.
Your matter will be escalated for urgent review and intervention. We would like to ensure that the installation is completed correctly or assist you further based on your request.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating this experience has been, especially with the delays, lack of clear communication, and the inconvenience of multiple technician visits without a working connection. This is not the level of service we aim to provide.
Your matter will be escalated for urgent review and intervention. We would like to ensure that the installation is completed correctly or assist you further based on your request.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2026, 10:58
Official
Dear Sedupa
Thank you for bringing this to our attention.
We understand how frustrating this experience has been, especially with the delays, lack of clear communication, and the inconvenience of multiple technician visits without a working connection. This is not the level of service we aim to provide.
Your matter will be escalated for urgent review and intervention. We would like to ensure that the installation is completed correctly or assist you further based on your request.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating this experience has been, especially with the delays, lack of clear communication, and the inconvenience of multiple technician visits without a working connection. This is not the level of service we aim to provide.
Your matter will be escalated for urgent review and intervention. We would like to ensure that the installation is completed correctly or assist you further based on your request.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
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Sedupa's updateReviewer Update
01 Apr 2026, 14:29Thank you for the response , can you please send someone to collect the device or tell me where to drop it off, as i am done with your service
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Sedupa's update01 Apr 2026, 14:29
Reviewer Update
Thank you for the response , can you please send someone to collect the device or tell me where to drop it off, as i am done with your service
MetroFibre Networx's replyOfficial
01 Apr 2026, 14:37 Our Complaints Team has sent you an email requesting a response.
MetroFibre Networx's reply01 Apr 2026, 14:37
Official
Our Complaints Team has sent you an email requesting a response.