AK
Anton K
1 reviews | Active since Aug 2014
07 Apr 2025, 18:22
Poor communication a...
Poor communication and insufficient feedback.
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Replies (1)
MetroFibre Networx's replyOfficial
07 Apr 2025, 18:49Dear Anton
Thank you for taking the time to speak with me earlier today.
We sincerely appreciate you reaching out and sharing your concerns. Please be assured that we have escalated your refund query to our Finance department for urgent attention. We are expecting feedback from the team by tomorrow.
As soon as we receive an update, we will be in touch to keep you informed on the progress and next steps.
We apologise for any inconvenience caused and appreciate your continued patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with me earlier today.
We sincerely appreciate you reaching out and sharing your concerns. Please be assured that we have escalated your refund query to our Finance department for urgent attention. We are expecting feedback from the team by tomorrow.
As soon as we receive an update, we will be in touch to keep you informed on the progress and next steps.
We apologise for any inconvenience caused and appreciate your continued patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Apr 2025, 18:49
Official
Dear Anton
Thank you for taking the time to speak with me earlier today.
We sincerely appreciate you reaching out and sharing your concerns. Please be assured that we have escalated your refund query to our Finance department for urgent attention. We are expecting feedback from the team by tomorrow.
As soon as we receive an update, we will be in touch to keep you informed on the progress and next steps.
We apologise for any inconvenience caused and appreciate your continued patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with me earlier today.
We sincerely appreciate you reaching out and sharing your concerns. Please be assured that we have escalated your refund query to our Finance department for urgent attention. We are expecting feedback from the team by tomorrow.
As soon as we receive an update, we will be in touch to keep you informed on the progress and next steps.
We apologise for any inconvenience caused and appreciate your continued patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations