EJ
Estelle J
1 reviews | Active since May 2026
14 May 2026, 15:41
Poor communication
I've contacted metrofibre two days ago, I have still not been contacted or put through to a representative.
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Replies (1)
MetroFibre Networx's replyOfficial
14 May 2026, 17:13Dear Estelle
Thank you for bringing this matter to our attention, and we apologise for the inconvenience caused.
Please note that your query is now with the contractor, who will be in contact with you to arrange an appointment to attend to the issue and restore your connection.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we apologise for the inconvenience caused.
Please note that your query is now with the contractor, who will be in contact with you to arrange an appointment to attend to the issue and restore your connection.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 May 2026, 17:13
Official
Dear Estelle
Thank you for bringing this matter to our attention, and we apologise for the inconvenience caused.
Please note that your query is now with the contractor, who will be in contact with you to arrange an appointment to attend to the issue and restore your connection.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we apologise for the inconvenience caused.
Please note that your query is now with the contractor, who will be in contact with you to arrange an appointment to attend to the issue and restore your connection.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations