HH
Heleen H
1 reviews | Active since Sept 2022
31 Mar 2023, 17:31
Poor client service
I am so disappointed in MetroFibre's poor client service . I tried to report a problem with my WiFi but it was impossible to get through to them.My neighbour left a message and it took them FIVE HOURS to get back to her. The FaceBook is not user friendly at all.
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Replies (1)
MetroFibre Networx's replyOfficial
31 Mar 2023, 22:16Good evening Heleen,
We sincerely do apologize for the delay in response.
We have experienced an exponentially large influx of messages over the past few days but the good news is that there is a contingency plan to get our response time back to the level it should be shortly.
Kindly look out for my call in the morning to follow up on this matter with you.
Kind Regards
Clarisa
Metrofibre
We sincerely do apologize for the delay in response.
We have experienced an exponentially large influx of messages over the past few days but the good news is that there is a contingency plan to get our response time back to the level it should be shortly.
Kindly look out for my call in the morning to follow up on this matter with you.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply31 Mar 2023, 22:16
Official
Good evening Heleen,
We sincerely do apologize for the delay in response.
We have experienced an exponentially large influx of messages over the past few days but the good news is that there is a contingency plan to get our response time back to the level it should be shortly.
Kindly look out for my call in the morning to follow up on this matter with you.
Kind Regards
Clarisa
Metrofibre
We sincerely do apologize for the delay in response.
We have experienced an exponentially large influx of messages over the past few days but the good news is that there is a contingency plan to get our response time back to the level it should be shortly.
Kindly look out for my call in the morning to follow up on this matter with you.
Kind Regards
Clarisa
Metrofibre