SM
Sinnah M
1 reviews | Active since Aug 2022
21 Aug 2022, 18:30
Poor and useless
Metro Fibre installers installed my rooter on Thursday and left my water meter broken and now the is a large amount of water in my yard and the bill looks so incredible,After numerous attempts to get this solved they just respond via email telling me they will escalate the matter,until today im only receiving calls to install not to repair.Their service is poor and useless.I need my meter fixed ASAP and they settle the municipal bill
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
21 Aug 2022, 19:06Good day Sinnah,
We trust you are well.
We would like to sincerely apologize for the negative service you have been receiving from MetroFibre.
Kindly note that we are aware of your complaint and it is with our projects and installation department.
Kindly note that we are following up on the matter so that you can be assisted urgently.
Kind Regards
MetroFibre.
We trust you are well.
We would like to sincerely apologize for the negative service you have been receiving from MetroFibre.
Kindly note that we are aware of your complaint and it is with our projects and installation department.
Kindly note that we are following up on the matter so that you can be assisted urgently.
Kind Regards
MetroFibre.
Best regards,
MetroFibre Networx's reply21 Aug 2022, 19:06
Official
Good day Sinnah,
We trust you are well.
We would like to sincerely apologize for the negative service you have been receiving from MetroFibre.
Kindly note that we are aware of your complaint and it is with our projects and installation department.
Kindly note that we are following up on the matter so that you can be assisted urgently.
Kind Regards
MetroFibre.
We trust you are well.
We would like to sincerely apologize for the negative service you have been receiving from MetroFibre.
Kindly note that we are aware of your complaint and it is with our projects and installation department.
Kindly note that we are following up on the matter so that you can be assisted urgently.
Kind Regards
MetroFibre.
Best regards,
SM
Sinnah M's updateReviewer Update
21 Aug 2022, 23:04I cannot use my water for the past 3 days and i am taken from pillar to post.Make sure this is attended to tomorrow and your company should settle the water bill as my pipe ran over night and now the neiboughs paving is also affected.I am living with bucket water.I want this installation removed soonest
SM
Sinnah M's update21 Aug 2022, 23:04
Reviewer Update
I cannot use my water for the past 3 days and i am taken from pillar to post.Make sure this is attended to tomorrow and your company should settle the water bill as my pipe ran over night and now the neiboughs paving is also affected.I am living with bucket water.I want this installation removed soonest
MetroFibre Networx's replyOfficial
22 Aug 2022, 06:07Good day,
We understand your frustration and disappointment in this situation.
We are following up with our Projects and Maintenance departments to assist us urgently and accordingly.
Kind Regards
MetroFibre
We understand your frustration and disappointment in this situation.
We are following up with our Projects and Maintenance departments to assist us urgently and accordingly.
Kind Regards
MetroFibre
Best regards,
MetroFibre Networx's reply22 Aug 2022, 06:07
Official
Good day,
We understand your frustration and disappointment in this situation.
We are following up with our Projects and Maintenance departments to assist us urgently and accordingly.
Kind Regards
MetroFibre
We understand your frustration and disappointment in this situation.
We are following up with our Projects and Maintenance departments to assist us urgently and accordingly.
Kind Regards
MetroFibre
Best regards,