Poor and pathetic service from Metro Fibre

Almost been a week now and all I have been getting from metro fibre are promises on promises but no action. As a contractor I am reliant on my network being up in order to work but for 6 days now I have had no such luck. I am told 3 to 4 days then a technician will be sent out......... I am still waiting on this technician to appear. Metro fibre has been dragging their feet on this without a care as they the only fibre supplier in our area with no competition hence the lack of urgency. When they do decide to come it will have cost me a few thousand in financial loss to which they will not give a **** to compensate me with.

@Metro Fibre............ get your freaking affairs in order and give me the service I am paying for...............