Poor aftersales service

I am truly unhappy with this company. They offer zero aftersales service. I have been a customer with them for over 2 years now and they are by far the worst internet service provider out there. They have cancelled my services on numerours occasions stating i have not paid my account right after debing my account. After multiple proof of payments and complaints they reconnect it only to disconnect it the next business day stating i owe them. With no substantial evidence. This single query took 3 months to resolve and they told me the mistake is on their side like it was not obvious enough. Currently im on a 60mb fibre line that i am being debited R750.00 per month for. It is forever slow. Slower than my pocket lte router. I ran multiple speed tests that dont even give me 5mb download speed while im alone in the house sitting next to the router with nothing else connected. I submitted a query via email weeks ago. Till this day no one is assisting me. No one is calling me. No one is emailing me. Even on their whatsapp. The chat bot will say its transfering you to an agent but no one ever responds. It will sit like that indefinitely. No onecontacts you!!!. Being a direct client of theirs for home fibre internet is the worst experience ever. I have recommended many people in the begining whom are now angry at me because they experience the same issues. Im tired of this poor service and i want to cancel with immediate effect.