LK
Luntu K
1 reviews | Active since Dec 2018
10 May 2023, 11:52
Poor after sales service, *********** technical support staff
Worst service of my life, seems no one knows why the line is down,multiple emails sent,the only thing they know is to ask you to send pictures via Whatsapp, it's been 6 days without any connection. I'm ashamed to have recommended it to my neighbors. No transparency at all.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
12 May 2023, 10:29Good day Luntu.
This is so disappointing to read that we have not provided you with good service, and we apologize for this. Our escalation team is looking into this matter and will be in contact with you to discuss the issues further.
Kind regards
Sunet
This is so disappointing to read that we have not provided you with good service, and we apologize for this. Our escalation team is looking into this matter and will be in contact with you to discuss the issues further.
Kind regards
Sunet
MetroFibre Networx's reply12 May 2023, 10:29
Official
Good day Luntu.
This is so disappointing to read that we have not provided you with good service, and we apologize for this. Our escalation team is looking into this matter and will be in contact with you to discuss the issues further.
Kind regards
Sunet
This is so disappointing to read that we have not provided you with good service, and we apologize for this. Our escalation team is looking into this matter and will be in contact with you to discuss the issues further.
Kind regards
Sunet
LK
Luntu K's updateReviewer Update
14 May 2023, 13:14No need,I canceled my account, thank God it was up anyway, the only professional person in you entire organization is Marjorie from accounts,otherwise, service is poor all round.
LK
Luntu K's update14 May 2023, 13:14
Reviewer Update
No need,I canceled my account, thank God it was up anyway, the only professional person in you entire organization is Marjorie from accounts,otherwise, service is poor all round.