MS
Motlatsi S
1 reviews | Active since Feb 2020
16 Jul 2025, 17:36
Poor accountant management
Bad account management ever. I get told my account owes in a prepaid arrangement. I try calling for answers I get very vague Answers. One consultant even suggested I check my account to see which months are missing. I pay the so called arrears to restore they say I must pay the next month already to reactivate account.
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MetroFibre Networx's replyOfficial
16 Jul 2025, 18:15Dear Motlatsi
Thank you for bringing this matter to our attention.
We understand your frustration and have escalated your query to our Finance Department for urgent investigation. They have been requested to review your account and provide clarity on the outstanding balance in question.
We are closely monitoring the progress of this query and will ensure that you receive feedback as soon as possible. Your experience is important to us, and we are committed to resolving this matter swiftly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We understand your frustration and have escalated your query to our Finance Department for urgent investigation. They have been requested to review your account and provide clarity on the outstanding balance in question.
We are closely monitoring the progress of this query and will ensure that you receive feedback as soon as possible. Your experience is important to us, and we are committed to resolving this matter swiftly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Jul 2025, 18:15
Official
Dear Motlatsi
Thank you for bringing this matter to our attention.
We understand your frustration and have escalated your query to our Finance Department for urgent investigation. They have been requested to review your account and provide clarity on the outstanding balance in question.
We are closely monitoring the progress of this query and will ensure that you receive feedback as soon as possible. Your experience is important to us, and we are committed to resolving this matter swiftly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We understand your frustration and have escalated your query to our Finance Department for urgent investigation. They have been requested to review your account and provide clarity on the outstanding balance in question.
We are closely monitoring the progress of this query and will ensure that you receive feedback as soon as possible. Your experience is important to us, and we are committed to resolving this matter swiftly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations