BB
Boitumelo B
1 reviews | Active since Jun 2021
13 Nov 2023, 13:25
Pooooooooor service ever
Hi hi I paid my wifi on the 2,ndAugust 2023 we only had network for 2 to 3 days after that we never had network, I've been calling them and they keep on saying they have power outage and they will send someone 😣it's been 3 months now and we still waiting. What a poor service. And on top of that when we call to cancel they put there phones on hold, we can't join other services cause they need to cancel us first
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MetroFibre Networx's replyOfficial
14 Nov 2023, 07:55Dear Boitumelo
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our service, and I understand your frustration. I want to assure you that we take this matter seriously, and we are committed to resolving it promptly.
Unfortunately, with the information provided, we were unable to locate your service in our records. To investigate the cause of your service disruptions and expedite a resolution, we kindly request that you provide us with your account holder details. We will reach out to you via email for this information shortly.
Once we have the necessary details, our team will thoroughly investigate the reported issues and take immediate action to address the service disruptions you've been facing. We understand the importance of a reliable internet connection, and we appreciate your patience as we work to resolve this matter.
If you have any additional details or concerns you'd like to share, please feel free to include them in your response. Your satisfaction is our top priority, and we are dedicated to ensuring a swift and effective resolution to this situation.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best Wishes
Marilize
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our service, and I understand your frustration. I want to assure you that we take this matter seriously, and we are committed to resolving it promptly.
Unfortunately, with the information provided, we were unable to locate your service in our records. To investigate the cause of your service disruptions and expedite a resolution, we kindly request that you provide us with your account holder details. We will reach out to you via email for this information shortly.
Once we have the necessary details, our team will thoroughly investigate the reported issues and take immediate action to address the service disruptions you've been facing. We understand the importance of a reliable internet connection, and we appreciate your patience as we work to resolve this matter.
If you have any additional details or concerns you'd like to share, please feel free to include them in your response. Your satisfaction is our top priority, and we are dedicated to ensuring a swift and effective resolution to this situation.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best Wishes
Marilize
MetroFibre Networx's reply14 Nov 2023, 07:55
Official
Dear Boitumelo
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our service, and I understand your frustration. I want to assure you that we take this matter seriously, and we are committed to resolving it promptly.
Unfortunately, with the information provided, we were unable to locate your service in our records. To investigate the cause of your service disruptions and expedite a resolution, we kindly request that you provide us with your account holder details. We will reach out to you via email for this information shortly.
Once we have the necessary details, our team will thoroughly investigate the reported issues and take immediate action to address the service disruptions you've been facing. We understand the importance of a reliable internet connection, and we appreciate your patience as we work to resolve this matter.
If you have any additional details or concerns you'd like to share, please feel free to include them in your response. Your satisfaction is our top priority, and we are dedicated to ensuring a swift and effective resolution to this situation.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best Wishes
Marilize
I hope this message finds you well. I sincerely apologize for the inconvenience you've experienced with our service, and I understand your frustration. I want to assure you that we take this matter seriously, and we are committed to resolving it promptly.
Unfortunately, with the information provided, we were unable to locate your service in our records. To investigate the cause of your service disruptions and expedite a resolution, we kindly request that you provide us with your account holder details. We will reach out to you via email for this information shortly.
Once we have the necessary details, our team will thoroughly investigate the reported issues and take immediate action to address the service disruptions you've been facing. We understand the importance of a reliable internet connection, and we appreciate your patience as we work to resolve this matter.
If you have any additional details or concerns you'd like to share, please feel free to include them in your response. Your satisfaction is our top priority, and we are dedicated to ensuring a swift and effective resolution to this situation.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best Wishes
Marilize