SN
Sharon N
1 reviews | Active since Jun 2018
23 Aug 2023, 10:37
PON is flashing
I have been without internet connection since Sunday, on Monday I sent a message via chat and they had said it will be fixed by 9:00 and that did not happen. Yesterday I called and they logged a ticket 330132 and no one has contacted me. Now I just tried calling you and the call got cut after waiting for 15 minutes... May I be assisted Please
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MetroFibre Networx's replyOfficial
23 Aug 2023, 16:07Dear Sharon
We would like to extend our sincerest apologies for the recent service downtime you've experienced. We understand the importance of uninterrupted service and the inconvenience this downtime may have caused you.
While we are in the process of troubleshooting and working to identify the root cause of the issue, we would like to assure you that every effort is being made to expedite the resolution.
We will keep you updated on the progress and provide you with further information via email as soon as we have additional feedback to share
Kind Regards
Marilize
We would like to extend our sincerest apologies for the recent service downtime you've experienced. We understand the importance of uninterrupted service and the inconvenience this downtime may have caused you.
While we are in the process of troubleshooting and working to identify the root cause of the issue, we would like to assure you that every effort is being made to expedite the resolution.
We will keep you updated on the progress and provide you with further information via email as soon as we have additional feedback to share
Kind Regards
Marilize
MetroFibre Networx's reply23 Aug 2023, 16:07
Official
Dear Sharon
We would like to extend our sincerest apologies for the recent service downtime you've experienced. We understand the importance of uninterrupted service and the inconvenience this downtime may have caused you.
While we are in the process of troubleshooting and working to identify the root cause of the issue, we would like to assure you that every effort is being made to expedite the resolution.
We will keep you updated on the progress and provide you with further information via email as soon as we have additional feedback to share
Kind Regards
Marilize
We would like to extend our sincerest apologies for the recent service downtime you've experienced. We understand the importance of uninterrupted service and the inconvenience this downtime may have caused you.
While we are in the process of troubleshooting and working to identify the root cause of the issue, we would like to assure you that every effort is being made to expedite the resolution.
We will keep you updated on the progress and provide you with further information via email as soon as we have additional feedback to share
Kind Regards
Marilize