Please Swop My Router!

ADA187, Order ***9, I am most frustrated at Metro's inability to solve very basic problems!

After waiting an unacceptable time for installation, I was afforded no alternative, but to post a bad review on HelloPeter to get some action. When the router was installed, it was to my mind faulty. I tried everything to get it to work properly, but to my mind there was something wrong. As a last resort (my bad), I factory reset the router. I was hoping that the reset would automatically reconfigure, but regrettably this was not the case.

Like everyone, Fibre is integral in our daily work lives, my wife also requires the internet as she is studying her masters. With this in mind I took the time to drive to your offices in Centurion with the 1 week old router including all cables and packaging . I spoke to a young lady by the name of Michelle who was most polite as were the other employees that I encountered. I spent the better part of an hour in the hope that the router could simply be swapped out- regrettably this was not the case, as "there is some sort of process that has to be followed". I left the router with Michelle, and was assured that she would get back to me on Friday afternoon, and am yet to hear from her or anyone regarding a very easy solution that could have been remedied without the frustration.

When one phones support, one waits an eternity, when one WhatsApps, one waits and eternity, when one takes the time to go into your offices, one waits an eternity! Once again, I am afforded with no other alternative but to post a bad review on HelloPeter as it seems to be the ONLY thing that Metro Fibre responds to! I simply need a new router, can anyone help me?