Please stay away from this useless provider it will end in headaches

Worst service in the whole wide Africa please people do not make the same mistake I made and order fibre anywhere near where MFN is involved. So early last year Vumatel started to do surveys to roll out fibre in my area they even started trenching. Then all the sudden MFN comes in say they claimed the area and Vumatel cannot roll out needless to say long story short Vumatel notified all their potential customers that they withdraw from the area as can see already something is not adding up as how can someone claim an area to roll out fibre.

While the roll out of the network was done in the area, we had days and months of headaches they damaged water pipes sewer lines power cables etc. And please do not think they will fix it we were sometimes days without water or electricity.

But let us fast track so I had to cancel my Vuma order and ordered through a 3rd party ISP my FTTH. The timelines received from MFN is that the area would be live mid December 2020 then we got updated timelines that it would be live the 19th of February 2021. So did the deadline come and the deadline go and no sight of any fibre internet. My old link is already cancelled because my fibre was supposed to be live. After big fights up and down we still nowhere near going live. What is even more frustrating is that MFN does not even bother to update their business partners they could not provide my ISP with any concrete updates.

This useless service of MFN is costing me thousands of Rands since I need to use mobile data now because they can’t do something simple as stick to a deadline. They don’t do any updates and please don’t try and contact MFN you won’t get anywhere even the main project manager that rolled out the fibre won’t come back to you or answer his phone.

I plead with you stay very very far far far away from MFN you wont get any service and they wont care