DG
Daniel G
1 reviews | Active since Feb 2015
27 Feb 2026, 11:32
Please help me
My internet has been down since yesterday afternoon, I called the ISP Afrihost. They reported it to Metro but we have not been contacted. When I call Metrofiber you speak to an AI bot who asks for my account number, I repeat myself over and over that I do not have an account number but it keeps asking for it, please can you send a technician to sort out our problem the whole complex is without internet
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MetroFibre Networx's replyOfficial
27 Feb 2026, 11:40Dear Daniel Gimesi
Thank you for reaching out and for taking the time to contact us regarding your internet outage. We understand how disruptive it is to be without connectivity, especially when you rely on it for daily needs such as online classes or work.
We have noted that your ISP, Afrihost, has logged a fault with us. At this stage, we are reviewing your case and will liaise with the relevant teams to investigate any network or line issues. As a network infrastructure provider, our team will focus on the MetroFibre infrastructure and coordinate with Afrihost where necessary.
For an immediate update on outages or maintenance in your specific area, you may also check your ISP’s status portal or contact them directly, as they can provide real-time network status and updates.
We have attempted to reach you by phone but were unable to connect. Should you wish to speak with us further, please let us know a convenient time and contact number, and we will gladly reach out.
Thank you for bringing this to our attention, and we will proceed with this matter on a priority basis.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to contact us regarding your internet outage. We understand how disruptive it is to be without connectivity, especially when you rely on it for daily needs such as online classes or work.
We have noted that your ISP, Afrihost, has logged a fault with us. At this stage, we are reviewing your case and will liaise with the relevant teams to investigate any network or line issues. As a network infrastructure provider, our team will focus on the MetroFibre infrastructure and coordinate with Afrihost where necessary.
For an immediate update on outages or maintenance in your specific area, you may also check your ISP’s status portal or contact them directly, as they can provide real-time network status and updates.
We have attempted to reach you by phone but were unable to connect. Should you wish to speak with us further, please let us know a convenient time and contact number, and we will gladly reach out.
Thank you for bringing this to our attention, and we will proceed with this matter on a priority basis.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Feb 2026, 11:40
Official
Dear Daniel Gimesi
Thank you for reaching out and for taking the time to contact us regarding your internet outage. We understand how disruptive it is to be without connectivity, especially when you rely on it for daily needs such as online classes or work.
We have noted that your ISP, Afrihost, has logged a fault with us. At this stage, we are reviewing your case and will liaise with the relevant teams to investigate any network or line issues. As a network infrastructure provider, our team will focus on the MetroFibre infrastructure and coordinate with Afrihost where necessary.
For an immediate update on outages or maintenance in your specific area, you may also check your ISP’s status portal or contact them directly, as they can provide real-time network status and updates.
We have attempted to reach you by phone but were unable to connect. Should you wish to speak with us further, please let us know a convenient time and contact number, and we will gladly reach out.
Thank you for bringing this to our attention, and we will proceed with this matter on a priority basis.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to contact us regarding your internet outage. We understand how disruptive it is to be without connectivity, especially when you rely on it for daily needs such as online classes or work.
We have noted that your ISP, Afrihost, has logged a fault with us. At this stage, we are reviewing your case and will liaise with the relevant teams to investigate any network or line issues. As a network infrastructure provider, our team will focus on the MetroFibre infrastructure and coordinate with Afrihost where necessary.
For an immediate update on outages or maintenance in your specific area, you may also check your ISP’s status portal or contact them directly, as they can provide real-time network status and updates.
We have attempted to reach you by phone but were unable to connect. Should you wish to speak with us further, please let us know a convenient time and contact number, and we will gladly reach out.
Thank you for bringing this to our attention, and we will proceed with this matter on a priority basis.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations