KM
Karen M
1 reviews | Active since Jan 2016
06 Nov 2025, 21:47
PLEASE DON'T ORDER FROM THIS UNPROFESSIONAL , LAZY COMPANY AS ONCE YOU APPLY THEY DON'T CONTACT YOU, I MAKE EFFORT AND ONLY ACKNOWLEDGEMENT IS AUTOMATED RESPONSE. 10DAYS GONE AND NO PROPER UPDATE FROM.THEM
Unprofessional, no follows unless you write to them. Been 10 days since online I app**** for Fibre. Apart from.a welcome message, rest of correspondence was started by me. The online application doesn't even have an area to upload RICA Documents. So basically to the various email addresses on their site on 30th October I sent my RICA documents. Only acknowledgement I get is automated response. No phone call received at all. Disgusted by this service considering its rated so High on this site .ORDER ONLY IF YOU WISH TO RECEIVE THEIR FIBRE INSTALLATION IN 6 MONTHS TIME.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
06 Nov 2025, 21:50Dear Karen Maharaj
Thank you for taking the time to share your feedback. We truly value hearing from our clients, as it helps us identify where improvements are needed.
We understand the frustration caused by the delay and the lack of communication you’ve experienced since submitting your fibre application. Your comments have been noted, and we are currently reviewing the matter with our orders team to determine the cause of the delay and ensure your application is prioritised.
Our team will reach out to you directly with an update and next steps as soon as possible. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sibonisile Sithole
Customer Complaints & Escalations Team
Sibonisile Sithole
Customer Complaints & Escalations Team
MetroFibre Networx's reply06 Nov 2025, 21:50
Official
Dear Karen Maharaj
Thank you for taking the time to share your feedback. We truly value hearing from our clients, as it helps us identify where improvements are needed.
We understand the frustration caused by the delay and the lack of communication you’ve experienced since submitting your fibre application. Your comments have been noted, and we are currently reviewing the matter with our orders team to determine the cause of the delay and ensure your application is prioritised.
Our team will reach out to you directly with an update and next steps as soon as possible. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Sibonisile Sithole
Customer Complaints & Escalations Team
Sibonisile Sithole
Customer Complaints & Escalations Team
KM
Karen M's updateReviewer Update
07 Nov 2025, 20:37Well I have noticed my application and all my emails to you were not taken seriously or ignored , only after Helopeter review, then you contacted me. Now here comes the Proof why I Catergorically say your company didn't even pay attention to me since I signed up. Today you asked for my RICA documents. But those were sent to 3 departments of yours ( on my own accord) on 30th October. Then came another mail from you today about Terms and Agreement. And oddly only today you discover Vumatel won't work but Openserve. I have no issue about Openserve. But the crux is you ONLY took notice on my application after the Helopeter review. Naturally I became a client the day I app**** so why only today I receive Terms and Agreement. Kudos to your company on using back-trapping method to cover up your irresponsibility.
Basically as you had no time and didnt even bother for almost 8 days to.communicate with me, I AM WITHDRAWING MY APPLICATION AS I DON'T HAVE ENERGY TO GO ON HELOPETER WHEN YOU GUYS DECIDE TO KEEP ME ON THE BACK-BURNER. YOU ALL NEED PROPER RE-TRAINING IN CUSTOMER SERVICE. I REGRET I CHOSE YOUR COMPANY OVER COOL IDEAS, AS COOL IDEAS ARE SPOTLESS ( AS MY FRIEND SAME DATE AS ME APP**** WITH THEM, THEY CALLED, EMAILED, TOTALLY COMMITTED.
SO I WISH TO CANCEL MY APPLICATION, WHICH ANYWAY DIDN'T TAKE TOO MUCH OF YOUR TIME ONLY TODAY YOU DECIDED TO LOOK.INTO IT
SEND ME A PROPER EMAIL ACKNOWLEDING THAT I HAVE CANCELLED THE APPLICATION WITH YOU AND IF BY ANY CHANCE YOU DEBIT MY BANK.ACCOUNT THEN THAT ESCALATES TO A HUGE MATTER OF *****.
I AWAIT THE EMAIL.
NOW I CAN FOCUS ON OBTAINING FIBRE SERVICES FROM COOL IDEAS.
Basically as you had no time and didnt even bother for almost 8 days to.communicate with me, I AM WITHDRAWING MY APPLICATION AS I DON'T HAVE ENERGY TO GO ON HELOPETER WHEN YOU GUYS DECIDE TO KEEP ME ON THE BACK-BURNER. YOU ALL NEED PROPER RE-TRAINING IN CUSTOMER SERVICE. I REGRET I CHOSE YOUR COMPANY OVER COOL IDEAS, AS COOL IDEAS ARE SPOTLESS ( AS MY FRIEND SAME DATE AS ME APP**** WITH THEM, THEY CALLED, EMAILED, TOTALLY COMMITTED.
SO I WISH TO CANCEL MY APPLICATION, WHICH ANYWAY DIDN'T TAKE TOO MUCH OF YOUR TIME ONLY TODAY YOU DECIDED TO LOOK.INTO IT
SEND ME A PROPER EMAIL ACKNOWLEDING THAT I HAVE CANCELLED THE APPLICATION WITH YOU AND IF BY ANY CHANCE YOU DEBIT MY BANK.ACCOUNT THEN THAT ESCALATES TO A HUGE MATTER OF *****.
I AWAIT THE EMAIL.
NOW I CAN FOCUS ON OBTAINING FIBRE SERVICES FROM COOL IDEAS.
KM
Karen M's update07 Nov 2025, 20:37
Reviewer Update
Well I have noticed my application and all my emails to you were not taken seriously or ignored , only after Helopeter review, then you contacted me. Now here comes the Proof why I Catergorically say your company didn't even pay attention to me since I signed up. Today you asked for my RICA documents. But those were sent to 3 departments of yours ( on my own accord) on 30th October. Then came another mail from you today about Terms and Agreement. And oddly only today you discover Vumatel won't work but Openserve. I have no issue about Openserve. But the crux is you ONLY took notice on my application after the Helopeter review. Naturally I became a client the day I app**** so why only today I receive Terms and Agreement. Kudos to your company on using back-trapping method to cover up your irresponsibility.
Basically as you had no time and didnt even bother for almost 8 days to.communicate with me, I AM WITHDRAWING MY APPLICATION AS I DON'T HAVE ENERGY TO GO ON HELOPETER WHEN YOU GUYS DECIDE TO KEEP ME ON THE BACK-BURNER. YOU ALL NEED PROPER RE-TRAINING IN CUSTOMER SERVICE. I REGRET I CHOSE YOUR COMPANY OVER COOL IDEAS, AS COOL IDEAS ARE SPOTLESS ( AS MY FRIEND SAME DATE AS ME APP**** WITH THEM, THEY CALLED, EMAILED, TOTALLY COMMITTED.
SO I WISH TO CANCEL MY APPLICATION, WHICH ANYWAY DIDN'T TAKE TOO MUCH OF YOUR TIME ONLY TODAY YOU DECIDED TO LOOK.INTO IT
SEND ME A PROPER EMAIL ACKNOWLEDING THAT I HAVE CANCELLED THE APPLICATION WITH YOU AND IF BY ANY CHANCE YOU DEBIT MY BANK.ACCOUNT THEN THAT ESCALATES TO A HUGE MATTER OF *****.
I AWAIT THE EMAIL.
NOW I CAN FOCUS ON OBTAINING FIBRE SERVICES FROM COOL IDEAS.
Basically as you had no time and didnt even bother for almost 8 days to.communicate with me, I AM WITHDRAWING MY APPLICATION AS I DON'T HAVE ENERGY TO GO ON HELOPETER WHEN YOU GUYS DECIDE TO KEEP ME ON THE BACK-BURNER. YOU ALL NEED PROPER RE-TRAINING IN CUSTOMER SERVICE. I REGRET I CHOSE YOUR COMPANY OVER COOL IDEAS, AS COOL IDEAS ARE SPOTLESS ( AS MY FRIEND SAME DATE AS ME APP**** WITH THEM, THEY CALLED, EMAILED, TOTALLY COMMITTED.
SO I WISH TO CANCEL MY APPLICATION, WHICH ANYWAY DIDN'T TAKE TOO MUCH OF YOUR TIME ONLY TODAY YOU DECIDED TO LOOK.INTO IT
SEND ME A PROPER EMAIL ACKNOWLEDING THAT I HAVE CANCELLED THE APPLICATION WITH YOU AND IF BY ANY CHANCE YOU DEBIT MY BANK.ACCOUNT THEN THAT ESCALATES TO A HUGE MATTER OF *****.
I AWAIT THE EMAIL.
NOW I CAN FOCUS ON OBTAINING FIBRE SERVICES FROM COOL IDEAS.
MetroFibre Networx's replyOfficial
07 Nov 2025, 20:45Dear Karen Maharaj,
We appreciate you bringing this matter to our attention and acknowledge your concerns regarding the handling of your application. Our team will liaise with the relevant department to review your request and ensure that your cancellation is processed accordingly. You will be contacted directly with confirmation and further assistance.
Kind regards,
Sibonisile Sithole
Customer Complaints & Escalations Team
Sibonisile Sithole
Customer Complaints & Escalations Team
MetroFibre Networx's reply07 Nov 2025, 20:45
Official
Dear Karen Maharaj,
We appreciate you bringing this matter to our attention and acknowledge your concerns regarding the handling of your application. Our team will liaise with the relevant department to review your request and ensure that your cancellation is processed accordingly. You will be contacted directly with confirmation and further assistance.
Kind regards,
Sibonisile Sithole
Customer Complaints & Escalations Team
Sibonisile Sithole
Customer Complaints & Escalations Team