VF
Victoria F

1 reviews | Active since Feb 2021

20 Dec 2022, 14:11

Please close your company!

Your service is extremely poor. One of your agents came to do the installation and left the ONT box at my place without connecting it, I was told that the box is faulty and a technician will come through the next day to fix it (that was 14 days ago) I'm stuck with your useless ONT box and the router that's NOT connected!! The technician doesn't stick to any appointments and no one is getting back to me after numerous calls and follow-ups.

I wonder why you guys still operate if you're not going to provide any level of decent service to consumers.

Please get in contact with me and fetch your useless devices from my place. I want nothing to do with your company.

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Replies (3)
MetroFibre Networx
MetroFibre Networx's reply20 Dec 2022, 14:18
Official
Dear Victoria

I send my sincere apologies for the technician's lack of service.

We will arrange to have the necessary equipment collected.

Once again, I send my sincere apologies.

Kind Regards

MetroFibre
Shannen
MetroFibre Networx
MetroFibre Networx's reply20 Dec 2022, 14:27
Official
Dear Victoria

Thank you for taking the time to take my call.

Please note I will keep you posted.

Kind Regards

MetroFibre
Shannen
MetroFibre Networx
MetroFibre Networx's reply24 Dec 2022, 21:42
Official
Good Day

We trust you are well.

As soon as we receive feedback. We will definitely let you know. ^SS