Please Assist/Escalate

Hi Guys,

I need help with the escalation of a matter regarding the installation of my ONT box. I have been waiting quite some time for this and this morning the contractor came over and realised that the wire outside of block of flats has been cut and that he cannot connect me to the fibre network. Unfortunately this means that he now has to get approval from you guys to install a new wire and then we have to reschedule an appointment etc.

Can you please raise this to the highest priority? There is no cellphone reception at my complex and without wifi (I've ended my previous fibre contract) I have no means to contact anyone let alone emergency services should anything happen. Please if you can escalate this give swift approval and help me sort this out.