Please ask Metrofibre to stop debiting my bank account as they are not providing a service

I had an excellent ISP service from Metrofibre till 26 May 2024. when I could no longer access streaming services on my televisions.

I cancelled my MetroFibre contract on 31 May 2024 because the service to my phones was also either nonexistent or erratic. I was unable to connect to the internet via my computer. I was forced to get a colleague to buy me airtime so that I could contact Metrofibre. I sent repeated emails to Metrofibre's cancellations department, but they keep charging me even though they did not provide a service, and I was forced to get another ISP on 7 June 2024.

Despite that they keep debiting my bank account every month even though they are not giving me any service and another service provider took over on 7 June 2024. Their still taking my money is *******.

It costs me every time to reverse the debit order.

Metrofibre income depends on their reputation, but they are not doing themselves any favours by their behaviour.

Please ask Metrofibre to pick up their router and stop debiting my current account.

Thank you.

MbChb (Natal) Served as the Head of the DIPA Medical Journal Update club Winner of the Olive Schreiner and Nadine Gordimer literary prizes Served as a columnist for the Sunday Times Extra The doctor was a prescribed author for KZN matrics His writing has been translated into isiZulu, Xhosa, Italian, Hindi and Tamil. He was an invited author at the universities of Copenhagen, Tuebingen, State university of Louisiana His short stories feature in the University of Cambridge’s, Reader’s Digest’s, Penguin and Ad Donker’s literary anthologies The doctor has been honoured with lifetime achievement awards by both the Durban Independent Medical Practitioners’ Association and the Department of Arts and Culture for his contributions to Medicine as well as Arts and Literature, respectively.