SJ
Susan J

1 reviews | Active since Mar 2018

12 Feb 2021, 19:23

PLAYING THE BLAME GAME - METROFIBRE AND MWEB

We haven't had internet since this morning 6:30am and still don't have. We have been told by Mweb techies that it's Metrofibre and just now Devan from Mweb told me in a condescending manner that it's not Mweb but Metrofibre. I held on 40 mins on the phone to speak to Devan a Mweb Techie. I have personally spoken to Metrofibre and they did the necessary checks and said it's not them. We are the PAYING CUSTOMERS and WE (YOUR CUSTOMERS) are caught up in the blame game between two Companies. Grow a pair and take responsibility!!! Yes and I hope DEVAN, you have recorded everything on the system. Mweb and Metrofibre you are costing us income!!! We are loosing business because of your incompetence to make things go right and to sort out your internet issues.

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Replies (3)
MetroFibre Networx
MetroFibre Networx's reply12 Feb 2021, 19:51
Official
Good evening 

Thank you for your message, kindly be informed that we have escalated your query to our key representative who deals with MWEB.  Our Key representative will be in contact with MWEB on your behalf.

Kind Regards 
The MetroFibre Team

SJ
Susan J's update12 Feb 2021, 20:11
Reviewer Update
Please do as 90 other customers in the Kyalami Hills Midrand area are told that Metrofibre are at fault here and that's your fault that we don't have internet for 14 hours and counting.
MetroFibre Networx
MetroFibre Networx's reply15 Feb 2021, 11:58
Official
Good day Susan,

kindly be advised that your query has been escalated to your service provider, who will be in contact with you to provide you with an update.

Kind Regards 
The MetroFibre Team