****ED OFF CLIENT

I think there has been confusion regarding your accounts.

I was advised that this is a month to month contract by Jenny hence I took up this product.

I was informed that if I do not make any payment then I wouldn't have any wifi meaning it would be suspended up until I make payment for the following month.

Now I have just spoken to another lady who is saying that I must pay for the previous month.

How do I do that when you guys suspended my account. I did not use the WIFI for the month of October.

I asked you guys to activate it so I could pay a full amount at the end of the month and you refused. Now you expect me to pay for something i did not use.

I can only make payment for the month of November, I am not paying for October because you guys simply **** to me.

There should be transparency in your company.

Please fix this !!!!

REF MEM008