NM
NATHANAEL M
1 reviews | Active since Aug 2025
11 Aug 2025, 13:48
PETHETIC SERVICE
I HAVE MOVED FROM MY ADDRESS TO A NEW HOUSE ON THE 26TH JULY AND EMAILED METRO FIBRE ON THE 25TH JULY TELLING THEM THAT I AM MOVING AND ITS BEEN GOING FOR 3 WEEKS NOW ITH OUT FIBRE. EVERYDAY ITS A NEW STORY. THEY DONT ANSWER THE CALLS THEY DONT RESPOND TO WHATSAPPS OR EMAILS ONLY WHEN YOU THREATEN TO CANCEL THEN THEY QUICK TO TALK AND COME MONTH END THEY WANT THERE MONEY AND WE MUST BE OK WITH POOR SERVICE I MEAN THIS IS RIDICULIOUS HOW MUCH MORE MUST WE PUT UP WITH.
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MetroFibre Networx's replyOfficial
11 Aug 2025, 14:34Dear Nathanael,
Thank you for reaching out and for bringing your concerns to our attention. We also appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your relocation request to ensure we provide you with accurate feedback and assist in resolving the issue. We will be in touch with further updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We also appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your relocation request to ensure we provide you with accurate feedback and assist in resolving the issue. We will be in touch with further updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Aug 2025, 14:34
Official
Dear Nathanael,
Thank you for reaching out and for bringing your concerns to our attention. We also appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your relocation request to ensure we provide you with accurate feedback and assist in resolving the issue. We will be in touch with further updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We also appreciate your patience and cooperation as we work to investigate and address the matter.
Our team is currently reviewing the details of your relocation request to ensure we provide you with accurate feedback and assist in resolving the issue. We will be in touch with further updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations