sS
shannenseyffert S
1 reviews | Active since May 2016
08 Oct 2023, 08:29
Pending lawsuit against Metrofibre!
They have horrible customer support and service. They refuse to give you a direct answer regarding your issues. As soon as they hear you complain they put you on hold and leave you on hold until you get sick of it and end the call yourself. If you feel that we should be able to hold this company accountable for their terrible services, please contact me as I am setting up a ***** case against them for not delivering on the service their supposed to. ***.
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MetroFibre Networx's replyOfficial
09 Oct 2023, 10:14Dear Shannen
I hope this message finds you well, and I would like to begin by expressing our apologies for any inconvenience you've faced. Your feedback is important to us, and we genuinely value your concerns.
We regret to hear about the difficulties you've experienced with our customer support and service. This is certainly not the level of service we aim to provide, and we sincerely apologize for any frustration you may have encountered during your interactions with us.
We understand that you've had issues and attempted to contact us telephonically. We apologize for any difficulty you may have experienced while trying to reach us. Our team has made efforts to contact you via phone, but unfortunately, we were unable to connect with you.
To ensure we address your concerns effectively and comprehensively, we kindly request your assistance in providing us with more detailed information regarding the difficulties you've been experiencing with your fibre service. This will allow us to better understand the specifics of the issues you've encountered.
Additionally, we were unable to locate any open fault tickets associated with your details. Nevertheless, we want to assure you that your physical fibre link is currently operational with optimal readings.
To better assist you, we would like to gather more information through email correspondence. Please expect an email from our complaints team shortly, where we will work closely with you to investigate and resolve any ongoing issues you may have with your service.
We genuinely appreciate your patience and understanding as we work to provide a more satisfactory resolution to your concerns. Rest assured, your satisfaction is of utmost importance to us, and we are committed to addressing these issues promptly.
Kind Regards
Marilize
I hope this message finds you well, and I would like to begin by expressing our apologies for any inconvenience you've faced. Your feedback is important to us, and we genuinely value your concerns.
We regret to hear about the difficulties you've experienced with our customer support and service. This is certainly not the level of service we aim to provide, and we sincerely apologize for any frustration you may have encountered during your interactions with us.
We understand that you've had issues and attempted to contact us telephonically. We apologize for any difficulty you may have experienced while trying to reach us. Our team has made efforts to contact you via phone, but unfortunately, we were unable to connect with you.
To ensure we address your concerns effectively and comprehensively, we kindly request your assistance in providing us with more detailed information regarding the difficulties you've been experiencing with your fibre service. This will allow us to better understand the specifics of the issues you've encountered.
Additionally, we were unable to locate any open fault tickets associated with your details. Nevertheless, we want to assure you that your physical fibre link is currently operational with optimal readings.
To better assist you, we would like to gather more information through email correspondence. Please expect an email from our complaints team shortly, where we will work closely with you to investigate and resolve any ongoing issues you may have with your service.
We genuinely appreciate your patience and understanding as we work to provide a more satisfactory resolution to your concerns. Rest assured, your satisfaction is of utmost importance to us, and we are committed to addressing these issues promptly.
Kind Regards
Marilize
MetroFibre Networx's reply09 Oct 2023, 10:14
Official
Dear Shannen
I hope this message finds you well, and I would like to begin by expressing our apologies for any inconvenience you've faced. Your feedback is important to us, and we genuinely value your concerns.
We regret to hear about the difficulties you've experienced with our customer support and service. This is certainly not the level of service we aim to provide, and we sincerely apologize for any frustration you may have encountered during your interactions with us.
We understand that you've had issues and attempted to contact us telephonically. We apologize for any difficulty you may have experienced while trying to reach us. Our team has made efforts to contact you via phone, but unfortunately, we were unable to connect with you.
To ensure we address your concerns effectively and comprehensively, we kindly request your assistance in providing us with more detailed information regarding the difficulties you've been experiencing with your fibre service. This will allow us to better understand the specifics of the issues you've encountered.
Additionally, we were unable to locate any open fault tickets associated with your details. Nevertheless, we want to assure you that your physical fibre link is currently operational with optimal readings.
To better assist you, we would like to gather more information through email correspondence. Please expect an email from our complaints team shortly, where we will work closely with you to investigate and resolve any ongoing issues you may have with your service.
We genuinely appreciate your patience and understanding as we work to provide a more satisfactory resolution to your concerns. Rest assured, your satisfaction is of utmost importance to us, and we are committed to addressing these issues promptly.
Kind Regards
Marilize
I hope this message finds you well, and I would like to begin by expressing our apologies for any inconvenience you've faced. Your feedback is important to us, and we genuinely value your concerns.
We regret to hear about the difficulties you've experienced with our customer support and service. This is certainly not the level of service we aim to provide, and we sincerely apologize for any frustration you may have encountered during your interactions with us.
We understand that you've had issues and attempted to contact us telephonically. We apologize for any difficulty you may have experienced while trying to reach us. Our team has made efforts to contact you via phone, but unfortunately, we were unable to connect with you.
To ensure we address your concerns effectively and comprehensively, we kindly request your assistance in providing us with more detailed information regarding the difficulties you've been experiencing with your fibre service. This will allow us to better understand the specifics of the issues you've encountered.
Additionally, we were unable to locate any open fault tickets associated with your details. Nevertheless, we want to assure you that your physical fibre link is currently operational with optimal readings.
To better assist you, we would like to gather more information through email correspondence. Please expect an email from our complaints team shortly, where we will work closely with you to investigate and resolve any ongoing issues you may have with your service.
We genuinely appreciate your patience and understanding as we work to provide a more satisfactory resolution to your concerns. Rest assured, your satisfaction is of utmost importance to us, and we are committed to addressing these issues promptly.
Kind Regards
Marilize