NM
Nokuthula M
1 reviews | Active since Jun 2026
10 Jun 2026, 14:51
Paying full month for 16 days only
I have requested for cycle date to be changed as I work from home for at least two months and have filled all info required and submitted docs I have paid almost 900 more then twice and they still suspend my account after having the account reconnected just for 16 days , so I’ve paid full month subscription twice for just 16 days and that’s a ******* and the company only responds with ticket numbers every time I try to communicate , I just received email now and they are threatening to disconnect WiFi after just 15 days of reconnection and provided me with date I don’t want , this company is a ****!
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Replies (2)
MetroFibre Networx's replyOfficial
10 Jun 2026, 15:04Dear Nokuthula Mthembu
Thank you for bringing your concerns to our attention.
We understand your frustration regarding billing, the suspension of your service, and the requested change to the cycle date. We appreciate the impact this has had, particularly as you rely on the service while working from home.
Your concerns have been noted, and we will review the account, including the payments made, the billing periods app****, and the communication regarding the cycle date change. We will also investigate the suspension of the service to ensure that the correct processes were followed.
Once the review has been completed, we will provide you with detailed feedback and clarification on the charges and account status.
Thank you for your patience while we investigate this matter.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand your frustration regarding billing, the suspension of your service, and the requested change to the cycle date. We appreciate the impact this has had, particularly as you rely on the service while working from home.
Your concerns have been noted, and we will review the account, including the payments made, the billing periods app****, and the communication regarding the cycle date change. We will also investigate the suspension of the service to ensure that the correct processes were followed.
Once the review has been completed, we will provide you with detailed feedback and clarification on the charges and account status.
Thank you for your patience while we investigate this matter.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Jun 2026, 15:04
Official
Dear Nokuthula Mthembu
Thank you for bringing your concerns to our attention.
We understand your frustration regarding billing, the suspension of your service, and the requested change to the cycle date. We appreciate the impact this has had, particularly as you rely on the service while working from home.
Your concerns have been noted, and we will review the account, including the payments made, the billing periods app****, and the communication regarding the cycle date change. We will also investigate the suspension of the service to ensure that the correct processes were followed.
Once the review has been completed, we will provide you with detailed feedback and clarification on the charges and account status.
Thank you for your patience while we investigate this matter.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand your frustration regarding billing, the suspension of your service, and the requested change to the cycle date. We appreciate the impact this has had, particularly as you rely on the service while working from home.
Your concerns have been noted, and we will review the account, including the payments made, the billing periods app****, and the communication regarding the cycle date change. We will also investigate the suspension of the service to ensure that the correct processes were followed.
Once the review has been completed, we will provide you with detailed feedback and clarification on the charges and account status.
Thank you for your patience while we investigate this matter.
Kind regards,Sibonisile Sithole
MetroFibre Complaints & Escalations
NM
Nokuthula M's updateReviewer Update
10 Jun 2026, 15:09I would appreciate that it’s done promptly as I only get paid on the 25th of every month and I can’t afford to loose my job cause it’s something I have been mentioning and mentioned to call centre agent when I signed up again and I have just 24 hours left after email was requesting payment !
NM
Nokuthula M's update10 Jun 2026, 15:09
Reviewer Update
I would appreciate that it’s done promptly as I only get paid on the 25th of every month and I can’t afford to loose my job cause it’s something I have been mentioning and mentioned to call centre agent when I signed up again and I have just 24 hours left after email was requesting payment !