TA
Tanja A
1 reviews | Active since Mar 2024
02 Apr 2024, 19:57
Paying for nonexistent WIFI
I have been having trouble connecting to my WIFI now for nearly a month+ Technicians came over last week Monday (the 25th of March) and they fixed the WIFI(I literally used the WIFI). Now its no longer working again. I called them and they said the WIFI has never worked? Surely that's not something to be proud of even if it was true?
I just want my WIFI to work. We have now paid for a month of unusable WIFI. My time has been wasted and even if a technician comes again, is it just going to work for the 30 mins that they're there and then stop again?
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MetroFibre Networx's replyOfficial
03 Apr 2024, 07:39Dear Tanja
Thank you for reaching out to us regarding the issues you've been experiencing with your WIFI connection. We apologize for any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. In order to assist you further, could you please provide us with your account information or any relevant details regarding your service?
We have sent you an email to the address associated with your account requesting the necessary information. Once we receive the required details, we will investigate the matter thoroughly and work towards resolving the issue as soon as possible.
We understand the frustration of dealing with unreliable WIFI, and we assure you that we are committed to providing you with a stable and consistent connection. Your satisfaction is our top priority, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding the issues you've been experiencing with your WIFI connection. We apologize for any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. In order to assist you further, could you please provide us with your account information or any relevant details regarding your service?
We have sent you an email to the address associated with your account requesting the necessary information. Once we receive the required details, we will investigate the matter thoroughly and work towards resolving the issue as soon as possible.
We understand the frustration of dealing with unreliable WIFI, and we assure you that we are committed to providing you with a stable and consistent connection. Your satisfaction is our top priority, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply03 Apr 2024, 07:39
Official
Dear Tanja
Thank you for reaching out to us regarding the issues you've been experiencing with your WIFI connection. We apologize for any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. In order to assist you further, could you please provide us with your account information or any relevant details regarding your service?
We have sent you an email to the address associated with your account requesting the necessary information. Once we receive the required details, we will investigate the matter thoroughly and work towards resolving the issue as soon as possible.
We understand the frustration of dealing with unreliable WIFI, and we assure you that we are committed to providing you with a stable and consistent connection. Your satisfaction is our top priority, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us regarding the issues you've been experiencing with your WIFI connection. We apologize for any inconvenience this has caused you.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. In order to assist you further, could you please provide us with your account information or any relevant details regarding your service?
We have sent you an email to the address associated with your account requesting the necessary information. Once we receive the required details, we will investigate the matter thoroughly and work towards resolving the issue as soon as possible.
We understand the frustration of dealing with unreliable WIFI, and we assure you that we are committed to providing you with a stable and consistent connection. Your satisfaction is our top priority, and we appreciate your patience and cooperation in resolving this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind Regards
Marilize
MetroFibre Complaints