Paying for I am not getting and nobody cares

Almost a month now since I activated a 30 day package on 27 March 2026. They took my money but the order is still pending and I have no connection. I went to their mobile service office on the same day and they told me I am not the only one with the issue so they will add me to a spreadsheet so they can do a bulk resolution. To date, no solution, no call, no email, no SMS. I have resorted to activating daily packages so I can work and be able to complete my school work. Now this is my life, I pay ****** increased daily rates which they hiked by over 25% even though I already paid the monthly package of R429. I have called and even went into their DM on X but nobody is competent enough to solve this issues. Last week I sent them an email demand a refund of either the daily packages and they deduct all the days used from my purchased 30 days and Alternatively refund my monthly package since I have been buying daily packages - no response. On Saturday, I called and spoke to Pam and proposed the same thing and also asked for a supervisor, she said she would request a call back but it would be after 9 since I called at about 7:30. I still waited for nothing and I ended up having to activate another daily package. The question is why do I have to buy daily packages while I have already paid for 30 days? And why is Metrofibre failing to even get back to me. Since March nobody at Metrofibre bothered to respond to me. It's as if they are doing me a favor! This is the arrogance/incompetence of the highest order and I have no choice but to escalate it beyond them.

Just refund me!