Paying for 150 Mbps, Receiving 20 Mbps – Then Asked to Pay to Fix Their Failure! ******ION FROM METROFIBRE !!

I am beyond frustrated with the shocking level of service from MetroFibre.

I AM DISGUSTED !!!

I pay roughly R1000 per month for a 150 Mbps line. In reality, I consistently receive speeds as low as 20 Mbps during normal daily use. This is not an occasional dip—this is a persistent, ongoing issue that I have reported almost every second week.

What makes this worse is how this company handles support.

Every single time I log a complaint, I am forced through the same repetitive “troubleshooting” steps, as if there is no history of my previous reports. I am passed around between departments, given generic responses, and told everything is “within spec”—based on unrealistic, controlled testing conditions that do not reflect real-life usage.

Their latest response is honestly unbelievable.

After months of unresolved complaints, MetroFibre now wants me to approve a technician call-out fee starting from R650—essentially asking me to PAY to prove that their service is not working.

Let that sink in:

I am being under-delivered on a paid service My issue has been ongoing for months No resolution has been provided And now I must pay extra for them to investigate their own failure

This is completely unacceptable and feels like daylight *******.

Instead of taking accountability, they hide behind scripted responses, avoid real diagnostics under normal usage conditions, and shift responsibility onto the customer.

This is not just poor service—it is a failure to deliver on a paid contractual obligation.

I strongly advise anyone considering MetroFibre to think twice. You may end up locked into paying premium prices for substandard performance, with no real support when things go wrong.

At this point, I am seriously considering escalating this matter further, as this pattern of behaviour cannot continue unchecked.

DO NOT OPT IN TO METROFIBRE , IT WILL END IN EXTREAME ANGER