KM
Kutlo M
1 reviews | Active since Nov 2012
13 Oct 2023, 07:40
Pay up or stay buffering
You pay for buffering I have a 20Mbps from metrofbre networx and it's buffering for only two smartphones and a TV. I got a call from their sales agent and I tried to explain to her my problem and she just told me take a upper option since it's going to buffer as long as I don't change my 20Mbps option. I think cancellation it's a better solution to this mediocre
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Replies (1)
MetroFibre Networx's replyOfficial
13 Oct 2023, 08:11Good day Kutlo,
We deeply regret the frustration you've experienced.
Please rest assured that your review has been duly acknowledged.
Our complaints/escalations department is actively looking into the matter raised in your review.
The relevant department and our complaints team are collaborating to provide a swift and satisfactory resolution.
Anticipate further communication through email as we work towards resolving this issue.
Kind regards,
Nthabi
We deeply regret the frustration you've experienced.
Please rest assured that your review has been duly acknowledged.
Our complaints/escalations department is actively looking into the matter raised in your review.
The relevant department and our complaints team are collaborating to provide a swift and satisfactory resolution.
Anticipate further communication through email as we work towards resolving this issue.
Kind regards,
Nthabi
MetroFibre Networx's reply13 Oct 2023, 08:11
Official
Good day Kutlo,
We deeply regret the frustration you've experienced.
Please rest assured that your review has been duly acknowledged.
Our complaints/escalations department is actively looking into the matter raised in your review.
The relevant department and our complaints team are collaborating to provide a swift and satisfactory resolution.
Anticipate further communication through email as we work towards resolving this issue.
Kind regards,
Nthabi
We deeply regret the frustration you've experienced.
Please rest assured that your review has been duly acknowledged.
Our complaints/escalations department is actively looking into the matter raised in your review.
The relevant department and our complaints team are collaborating to provide a swift and satisfactory resolution.
Anticipate further communication through email as we work towards resolving this issue.
Kind regards,
Nthabi