SM
Simphiwe M
1 reviews | Active since Aug 2023
25 Aug 2023, 09:57
PAY MY MONEY BACK
Metrofibre customer support and its creditor's department are seriously pathetic! On 28/07/2023 I sent through my proof of banking details together with a statement showing the amounts due to me and today 25/08/2013 I still have not been paid my money back. Every time I do a follow-up on payment it's either it's in progress or the lady that does payments is out. Every time I call I am given different dates. Please can someone tell me what is happening with my refund? I was told it would take 21 days, since the 28th of July! I have written emails with no response. I need to know if I should maybe look into the legal route as you have been dishonest.
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MetroFibre Networx's replyOfficial
25 Aug 2023, 10:44Dear Simphiwe
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Networx's reply25 Aug 2023, 10:44
Official
Dear Simphiwe
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize