kM
kholo M
1 reviews | Active since Dec 2009
25 Aug 2023, 03:37
Pay me back my money
Please can someone tell me what is happening with my refund? I was told it would take 7- 10 working days and since 28 July! I need the money please. I have written emails with no response. Everytime I call I am given different dates. I am now forced to take the legal route as you have been dishonest and are Withholding my funds without a valid reason!. I need that money back!
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MetroFibre Networx's replyOfficial
25 Aug 2023, 09:13Dear Kholo
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Networx's reply25 Aug 2023, 09:13
Official
Dear Kholo
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize
I hope this message finds you in good health.
Please accept our sincerest apologies for the delays you have experienced in processing your credit request and the difficulties you have encountered with communication.
We deeply regret any inconvenience this has caused you and want to assure you that your concerns are of the utmost importance to us.
To address your credit request and the issues you've encountered, our finance team is currently conducting a thorough review of your application.
We will reach out to you via email to provide you with an update on the status of your credit request and to address any specific questions or concerns you may have.
Thank you for your patience and understanding as we work to resolve this issue.
Kind Regards
Marilize