SM
Sifiso M
1 reviews | Active since Jul 2023
03 Aug 2023, 16:10
Pay for No service
DOWN again, welcome to metro fibre where the fibre you pay for is more down than up. My fibre was down for two weeks, they fixed it 3 days after their own SLA turnaround time had expired, worked for 1 week guess what now it's down again
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Replies (2)SM
Sifiso M's updateReviewer Update
03 Aug 2023, 17:52Good day Thabi
I have an invoice that I paid in full but had no service please advise how we are going to rectify this as the service has only worked 1-week I paid for a month
I have an invoice that I paid in full but had no service please advise how we are going to rectify this as the service has only worked 1-week I paid for a month
SM
Sifiso M's update03 Aug 2023, 17:52
Reviewer Update
Good day Thabi
I have an invoice that I paid in full but had no service please advise how we are going to rectify this as the service has only worked 1-week I paid for a month
I have an invoice that I paid in full but had no service please advise how we are going to rectify this as the service has only worked 1-week I paid for a month
SM
Sifiso M's updateReviewer Update
05 Aug 2023, 09:58Good day Nthabi
I would to let you know as a service delivery manager your service is the worst service I have ever come across all you can ever say to us is you have escalated the issue when I request to speak to a manager I am told an email need to be sent to the manager so he can call me back as if I am begging for this service and not paying for it, the whole ****** street is down surely this should change the priority of the ticket, furthermore the 3rd party technician came and did their job, we called you guys to let you know the problem requires an internal tech to sort it.
please come and collect your devices and cancel my service
I would to let you know as a service delivery manager your service is the worst service I have ever come across all you can ever say to us is you have escalated the issue when I request to speak to a manager I am told an email need to be sent to the manager so he can call me back as if I am begging for this service and not paying for it, the whole ****** street is down surely this should change the priority of the ticket, furthermore the 3rd party technician came and did their job, we called you guys to let you know the problem requires an internal tech to sort it.
please come and collect your devices and cancel my service
SM
Sifiso M's update05 Aug 2023, 09:58
Reviewer Update
Good day Nthabi
I would to let you know as a service delivery manager your service is the worst service I have ever come across all you can ever say to us is you have escalated the issue when I request to speak to a manager I am told an email need to be sent to the manager so he can call me back as if I am begging for this service and not paying for it, the whole ****** street is down surely this should change the priority of the ticket, furthermore the 3rd party technician came and did their job, we called you guys to let you know the problem requires an internal tech to sort it.
please come and collect your devices and cancel my service
I would to let you know as a service delivery manager your service is the worst service I have ever come across all you can ever say to us is you have escalated the issue when I request to speak to a manager I am told an email need to be sent to the manager so he can call me back as if I am begging for this service and not paying for it, the whole ****** street is down surely this should change the priority of the ticket, furthermore the 3rd party technician came and did their job, we called you guys to let you know the problem requires an internal tech to sort it.
please come and collect your devices and cancel my service