Pay for Fibre receive STRESS, NO SERVICE, **** these guys are beyond terrible

I only called to fix the latency issue on the line, Metro Fibre felt it wasn't bad enough that I am paying for a 250 meg line that can make a WhatsApp, decided this customer doesn't matter let's disconnect his line and send him 3 different technicians to go there and swap out the routers with no plan to fix it. The service managers don't seem to care I have requested twice to be called by a manager.