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Sifiso M
1 reviews | Active since Jul 2023
06 Sept 2023, 10:57
Pay for Fibre receive Problems
I called Metro Fibre to Fix my Latency issue which I had for two weeks straight. Instead of fixing the line, they disconnected it completely so now I am sitting and paying for a service that is completely off or has latency issues can't make WhatsApp calls can't connect to VPN basically paying for nothing as usual.
To Top it off they keep sending technicians who don't know what they are doing or checking because all they do is swap out the routers without a fix or plan of action
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Replies (3)0
Replies (3)SM
Sifiso M's updateReviewer Update
06 Sept 2023, 14:08Guys I have been down for 3days, Please come and collect your ******* modem and cancel my subscription I can live like this, pay for nothing
SM
Sifiso M's update06 Sept 2023, 14:08
Reviewer Update
Guys I have been down for 3days, Please come and collect your ******* modem and cancel my subscription I can live like this, pay for nothing
SM
Sifiso M's updateReviewer Update
08 Sept 2023, 08:51Hi Ntabi
Now I am sure you guys dont know what you are doing. Its day 3 and guys are still doing the same thing send a tech here to swap out routers. The tech sat here from 11:00 AM until 15:00 waiting for you guys to activate, That was not done he left and came back and it was still not done.
I am still DOWN and all you can say is this is escalated? Please send the tech to come collect your router I don't want to fight for a service I want you guys to service me like I pay.
I have wasted so much money because I must call you and beg you for a service I have paid for no I can't do this anymore with you guys.
I have even requested that a service delivery manager call me I was told they must be emailed to date I am sure you are still emailing that manager.
Now I am sure you guys dont know what you are doing. Its day 3 and guys are still doing the same thing send a tech here to swap out routers. The tech sat here from 11:00 AM until 15:00 waiting for you guys to activate, That was not done he left and came back and it was still not done.
I am still DOWN and all you can say is this is escalated? Please send the tech to come collect your router I don't want to fight for a service I want you guys to service me like I pay.
I have wasted so much money because I must call you and beg you for a service I have paid for no I can't do this anymore with you guys.
I have even requested that a service delivery manager call me I was told they must be emailed to date I am sure you are still emailing that manager.
SM
Sifiso M's update08 Sept 2023, 08:51
Reviewer Update
Hi Ntabi
Now I am sure you guys dont know what you are doing. Its day 3 and guys are still doing the same thing send a tech here to swap out routers. The tech sat here from 11:00 AM until 15:00 waiting for you guys to activate, That was not done he left and came back and it was still not done.
I am still DOWN and all you can say is this is escalated? Please send the tech to come collect your router I don't want to fight for a service I want you guys to service me like I pay.
I have wasted so much money because I must call you and beg you for a service I have paid for no I can't do this anymore with you guys.
I have even requested that a service delivery manager call me I was told they must be emailed to date I am sure you are still emailing that manager.
Now I am sure you guys dont know what you are doing. Its day 3 and guys are still doing the same thing send a tech here to swap out routers. The tech sat here from 11:00 AM until 15:00 waiting for you guys to activate, That was not done he left and came back and it was still not done.
I am still DOWN and all you can say is this is escalated? Please send the tech to come collect your router I don't want to fight for a service I want you guys to service me like I pay.
I have wasted so much money because I must call you and beg you for a service I have paid for no I can't do this anymore with you guys.
I have even requested that a service delivery manager call me I was told they must be emailed to date I am sure you are still emailing that manager.
SM
Sifiso M's updateReviewer Update
13 Sept 2023, 10:35Hi Ntabi
I am still down, please come and collect everything and cancel my contract
I am still down, please come and collect everything and cancel my contract
SM
Sifiso M's update13 Sept 2023, 10:35
Reviewer Update
Hi Ntabi
I am still down, please come and collect everything and cancel my contract
I am still down, please come and collect everything and cancel my contract