SM
Sifiso M
1 reviews | Active since Jul 2023
26 Sept 2024, 12:40
Pay and get ******* to no service
Their own fault dropped the fiber last week Thursday while I was away, they report it's fixed but I am the only one still down, I called them today they told me they are logging a ticket, surely they should be able to see if we are down, guess what? they just debted their money but I have been down 7 days, Take them at your risk, I did cause I have no other choice!!!!!!!!!!!!!!!!!!!!!!!!!!!!F**** Metro fiber support is sooooooooooooo SH*TY
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
26 Sept 2024, 13:08Dear Sifiso,
Thank you for taking the time to speak with me and for discussing your concerns in detail. I sincerely appreciate your feedback and your patience as we worked to restore your connectivity.
Should you have any additional concerns or need further assistance in the future, please don't hesitate to reach out to us directly at ***. We are always here to assist and ensure your service meets your expectations.
Thank you once again for your continued cooperation.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with me and for discussing your concerns in detail. I sincerely appreciate your feedback and your patience as we worked to restore your connectivity.
Should you have any additional concerns or need further assistance in the future, please don't hesitate to reach out to us directly at ***. We are always here to assist and ensure your service meets your expectations.
Thank you once again for your continued cooperation.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Sept 2024, 13:08
Official
Dear Sifiso,
Thank you for taking the time to speak with me and for discussing your concerns in detail. I sincerely appreciate your feedback and your patience as we worked to restore your connectivity.
Should you have any additional concerns or need further assistance in the future, please don't hesitate to reach out to us directly at ***. We are always here to assist and ensure your service meets your expectations.
Thank you once again for your continued cooperation.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with me and for discussing your concerns in detail. I sincerely appreciate your feedback and your patience as we worked to restore your connectivity.
Should you have any additional concerns or need further assistance in the future, please don't hesitate to reach out to us directly at ***. We are always here to assist and ensure your service meets your expectations.
Thank you once again for your continued cooperation.
Kind Regards
Marilize
MetroFibre Complaints and Escalations
SM
Sifiso M's updateReviewer Update
26 Sept 2024, 13:19Hi Marilize
Thank you very much for the improved response time, you guys resolved my issue in 2 hours a great improvement from days to hours, the call backs making sure I am up, went from Angry to Happy with you guys
Thank you very much for the improved response time, you guys resolved my issue in 2 hours a great improvement from days to hours, the call backs making sure I am up, went from Angry to Happy with you guys
SM
Sifiso M's update26 Sept 2024, 13:19
Reviewer Update
Hi Marilize
Thank you very much for the improved response time, you guys resolved my issue in 2 hours a great improvement from days to hours, the call backs making sure I am up, went from Angry to Happy with you guys
Thank you very much for the improved response time, you guys resolved my issue in 2 hours a great improvement from days to hours, the call backs making sure I am up, went from Angry to Happy with you guys
MetroFibre Networx's replyOfficial
26 Sept 2024, 13:26Dear Sifiso,
Thank you so much for your kind feedback! We're thrilled to hear that your issue was resolved swiftly and that the improved response time has made such a positive impact. We truly appreciate your patience and understanding as we worked to enhance our service delivery.
It's great to know that the callbacks and follow-ups ensured everything was running smoothly on your end. If you ever need further assistance, please don’t hesitate to reach out—we're always here to help and ensure you remain satisfied with your service.
Thank you once again for your support!
Kind Regards
Marilize
MetroFibre Complaints and Escalations
Thank you so much for your kind feedback! We're thrilled to hear that your issue was resolved swiftly and that the improved response time has made such a positive impact. We truly appreciate your patience and understanding as we worked to enhance our service delivery.
It's great to know that the callbacks and follow-ups ensured everything was running smoothly on your end. If you ever need further assistance, please don’t hesitate to reach out—we're always here to help and ensure you remain satisfied with your service.
Thank you once again for your support!
Kind Regards
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply26 Sept 2024, 13:26
Official
Dear Sifiso,
Thank you so much for your kind feedback! We're thrilled to hear that your issue was resolved swiftly and that the improved response time has made such a positive impact. We truly appreciate your patience and understanding as we worked to enhance our service delivery.
It's great to know that the callbacks and follow-ups ensured everything was running smoothly on your end. If you ever need further assistance, please don’t hesitate to reach out—we're always here to help and ensure you remain satisfied with your service.
Thank you once again for your support!
Kind Regards
Marilize
MetroFibre Complaints and Escalations
Thank you so much for your kind feedback! We're thrilled to hear that your issue was resolved swiftly and that the improved response time has made such a positive impact. We truly appreciate your patience and understanding as we worked to enhance our service delivery.
It's great to know that the callbacks and follow-ups ensured everything was running smoothly on your end. If you ever need further assistance, please don’t hesitate to reach out—we're always here to help and ensure you remain satisfied with your service.
Thank you once again for your support!
Kind Regards
Marilize
MetroFibre Complaints and Escalations