PATHETIC WEAK CUSTOMER SERVICE RECEIVED

I am utterly disappointed with this network provider, the service promised to their customers are never the less what is promised, I am an existing client who requested the ONT to be moved to the new unit that I've occupied from 28 January, after many mails & phone calls to confirm the status & financials etc I was booked for installation on 30 January as I clearly stipulated I need to be online by 30th January latest as I am home based working since COVID lockdown, hence I cannot afford to be offline. The installation took place on 30th January by the contractor, take note the new place are in the same premises of 1 landlord, hence the network box outside are all shared by the same premises, they told me they cannot see why I should pay for a new installation fee as they basically just moved it across, then to be told the box need to be made live on another port & activated by Metrofibre by the Monday, NOTHING BUT NOTHING HAPPENED BETWEEN the Monday to Wednesday despite me making numerous calls & mails which were not rep**** to, only after threatening to cancel my service with Metrofibre, the contractor send their technician to make the box live only the Friday late afternoon, yet activation was still not done, once again I had to make calls to get this on by the Friday afternoon, as such result I had to take a full week's leave due to their incompetancy, some days unpaid as I was out of my leave due to previous leave taken, I paid the normal subscription fee of R760 over on EFT once the line was activated, to my deepest shock I received a very disturbing e-mail from them on Tuesday morning to notify they will suspend my line due to non payment, wow I was completely shocked with their pathetic customer service rendered & I still paid the full R760 despite not even being online for an entire week, I've sent numerous mails to them & phone calls again today, to this hour no answer received on this chaotic situation, I will most certainly NOT recommend anyone to use their service if this the manner they treat their customers, can't complain about service, because they don't provide adequate customer service at all, will rather then use another provider who is most trustable in the market & well rated by acquaintances, shame on you Metrofibre, you fail your customers & publish misleading adverti*****ts of your brilliant service, these are blatantly lies !!! I am still waiting on your call, but guess you don't care about your customer's concerns thus will not expect you to jack up your service & show why we should remain with you.