Pathetic technical support service

Metrofibre installed fibre to our house, it worked wonderful for one week and has stopped working. We tried everything from rebooting to resetting it, nothing worked. When we call ed the call centre at night, only the fibre for businesses were available. The guy that answered from that section said he will find out who is working night shift for home technical support and will phone back, he never did. It seems metrofibre has called identity cz when you try phoning again they ignore your calls. We tried again in the morning of 19 April to find a lady on the line who is very unwilling to assist, she could not tell us when someone will come and assist and said we must just wait for 4 days (from the other reviews, it seems like 4 days will never happen). When we called again just to get clarity from her, no answer. When you put your phone on private number she answers, wow!. We asked if there is anything you can do to try and fix it yourself, you're told to wait for a technician Surely there should be a way to fix errors yourself???? Unless they are trying to save themselves a few bucks by kicking you offline with no option to fix it. If you're willing to pay for a service that you wont get, then join metrofibre. Worst mistake ever to join them!!!