Hellopeter
Share Your Experience
GJ
Genevieve J

1 reviews | Active since Jul 2018

01 Apr 2019, 19:24

Pathetic technical support from Metrofibre.

We've had no connectivity for 5 days and in those 5 days we've logged 3 separate calls over 3 days and still no feedback. It seems we are paying for a service that metrofibre cannot consistently provide. Please provide urgent feedback on our logged calls and confirm when our connectivity will be reinstated.

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply01 Apr 2019, 19:27
Official
Good day Genevieve,

Thank you for bringing this under our attention. We shall escalate this matter and give you a call shorlty and provide you with feedback.

We do apologise for the inconvenience this may have caused you.

Kind regards,
MetroFibre Team
MetroFibre Networx
MetroFibre Networx's reply01 Apr 2019, 19:33
Official
Hi Genevieve,

Can you please provide us with your physical address and account holders details.

Kind regards,
MetroFibre Team
MetroFibre Networx
MetroFibre Networx's reply01 Apr 2019, 21:12
Official
Hi Genevieve,

We shall look into this and revert to you first thing tomorrow morning. We have escalated this to our technical team.

Kind regards,
MetroFibre Networx
GJ
Genevieve J's update01 Apr 2019, 21:19
Reviewer Update
Account details sent via private message. Have you tried to PING my IP address to see if there is a broken fibre somewhere? Have your technicians completed their full QA checks in their spliced? Intermittent connectivity is often a result of a poor splice.
MetroFibre Networx
MetroFibre Networx's reply01 Apr 2019, 21:30
Official
Good evening Genevieve,

We have checked your line and it is currently down. The ticket was logged by Cell C your ISP on the 28th of March 2019. Your ticket is currently with our Maintenance department. We will escalate this to ensure that we can assist you tomorrow.

Please expect a call from our Maintenance department to schedule an appointment.

Kind regards,
MetroFibre Team