AR
Antonie R
1 reviews | Active since Sept 2014
25 Mar 2025, 19:13
Pathetic technical support
The support and technical backup are utterly useless. The telephone is only answered 8:00 to 17:00; no callbacks are provided. Logging tickets does not help, as they do nothing to resolve the problem; tickets are simply closed.
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Replies (1)
MetroFibre Networx's replyOfficial
25 Mar 2025, 20:23Dear Antonie Roets
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue. We have emphasized the urgency of your request and are closely monitoring the progress.
We will keep you updated and provide feedback as soon as we receive any developments. Please rest assured that we are committed to resolving this matter as quickly as possible.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue. We have emphasized the urgency of your request and are closely monitoring the progress.
We will keep you updated and provide feedback as soon as we receive any developments. Please rest assured that we are committed to resolving this matter as quickly as possible.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Mar 2025, 20:23
Official
Dear Antonie Roets
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue. We have emphasized the urgency of your request and are closely monitoring the progress.
We will keep you updated and provide feedback as soon as we receive any developments. Please rest assured that we are committed to resolving this matter as quickly as possible.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue. We have emphasized the urgency of your request and are closely monitoring the progress.
We will keep you updated and provide feedback as soon as we receive any developments. Please rest assured that we are committed to resolving this matter as quickly as possible.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations