SM
Shaun M
1 reviews | Active since Apr 2022
06 Sept 2025, 07:16
Pathetic technical service
I had my router replaced as it was faulty. The technician who did the work confirmed me that internet was working perfectly. I got home to check and it said connected without internet. Althought everything was leading for it to work all lights showed there should be internet. I opened a ticket here I am sitiing 2 whole days later excuse after excuse,phone calls and email later with no feedback,no responce and no help what so ever. Pathetic service. Metrofibre is just a cash sucking parrasite company
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MetroFibre Networx's replyOfficial
06 Sept 2025, 08:26Dear Shaun
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query to our WiFi/LAN department, who are currently investigating the issue with your connection. They will provide feedback as soon as possible, and we will continue to monitor the matter until it is fully resolved.
We truly value your patience and understanding while we work towards restoring your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query to our WiFi/LAN department, who are currently investigating the issue with your connection. They will provide feedback as soon as possible, and we will continue to monitor the matter until it is fully resolved.
We truly value your patience and understanding while we work towards restoring your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Sept 2025, 08:26
Official
Dear Shaun
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query to our WiFi/LAN department, who are currently investigating the issue with your connection. They will provide feedback as soon as possible, and we will continue to monitor the matter until it is fully resolved.
We truly value your patience and understanding while we work towards restoring your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused.
We have escalated your query to our WiFi/LAN department, who are currently investigating the issue with your connection. They will provide feedback as soon as possible, and we will continue to monitor the matter until it is fully resolved.
We truly value your patience and understanding while we work towards restoring your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations